rollover after 3 rings after hours

Answered Question
Mar 19th, 2010

I have an end user that has requested that their ext,  after hours only, rolls

over to voicemail after 3 rings.  During regular hours it should not rollover to voicemail.  What is the best solution?

regular hours 7:30 - 23:00

non-business hours 23:01- 24:00, 00:01 - 07:30

I have this problem too.
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Correct Answer by Aaron Harrison about 6 years 8 months ago

Hi

Technical Solution:

1) You could give her two extensions, same number, different partitions.

2) Set one partition to be active only during work hours.

3) Ensure the T-o-D partition is higher than the other partition in all CSSs on your system

4) Remove CFwdAll No Answer from the DN in the T-O-D partition, and set it on the non-T-O-D partition

5) Now, during work hours the calls will hit the T-o-D partition, and out of hours the other one with the forward.

Obviously the inverse solution (a T-o-D partition active during off-hours, with the DN with CFwdAll No Ans set) would work as well.

User Solution:

1) Tell the user to CfwdAll to voicemail when the user doesn't want to answer calls

Regards

Aaron

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Correct Answer
Aaron Harrison Fri, 03/19/2010 - 07:30

Hi

Technical Solution:

1) You could give her two extensions, same number, different partitions.

2) Set one partition to be active only during work hours.

3) Ensure the T-o-D partition is higher than the other partition in all CSSs on your system

4) Remove CFwdAll No Answer from the DN in the T-O-D partition, and set it on the non-T-O-D partition

5) Now, during work hours the calls will hit the T-o-D partition, and out of hours the other one with the forward.

Obviously the inverse solution (a T-o-D partition active during off-hours, with the DN with CFwdAll No Ans set) would work as well.

User Solution:

1) Tell the user to CfwdAll to voicemail when the user doesn't want to answer calls

Regards

Aaron

Please rate helpful posts...

Charles Hill Fri, 03/19/2010 - 08:43

Thank you!  It worked perfectly.  I used time of day routing.  After hours and after 3 rings it rolls to another ext and normal hours it rings no answer.  SUPER!!!!!!!!!!!!

William Bell Fri, 03/19/2010 - 07:45

There is no way to apply ToD-based ring settings on an individual line.  I have to ask if your user could do with out the "3-rings" during after hours.  I would suspect they could since they probably aren't there.  What I am alluding to is using time of day (ToD) routing to solve your issue.   A quick example:

For sake of the example, assume the following:

-  user's primary extension is DN 1000 in partition MyPhones_PT

-  your pstn gateway CSS is Gateways_CSS and today contains MyPhones_PT

So:

1. Create time periods

- 23:00 to 24:00

- 00:00 to 07:30

2. Create a Schedule: ToDExample_Sched

3. Add a partition:  MyToD_PT

4. Assign ToDExample_Sched to MyToD_PT

5. Add MyToD_PT to Gateways_CSS.  Ensure that it has a higher priority than MyPhones_PT:

Gateways_CSS:

  • MyToD_PT
  • MyPhones_PT

6. Create a CTI Device (it won't register to anything, so call it whatever you want).

7.  Add a line to the CTI Device and configure as follows:

  • DN: 1000
  • Partition: MyToD_PT
  • VM Profile:  OurCompanyProfile
  • CallForwardAll:  Voicemail

So, the idea is that when a call comes in between the hours of 07:30 and 23:00, the Gateways_CSS has the following partition membership:

  • MyPhones_PT

When a calls comes in between the hours of 23:00 and 24:00 OR 00:00 and 07:30, the Gateways_CSS has the following partition membership:

  • MyToD_PT
  • MyPhones_PT

Now, since we have two extension numbers that are identical (i.e. 1000/MyToD_PT and 1000/MyPhones_PT), when both partitions are active, the higher priority partition is preferred and used to route the call.  Which means, your CTI routepoint with the line that is call forwarded to voicemail will redirect calls for x1000 to voicemail.  During normal hours, that partition is not active and therefore will not interfere with the call.  You can configure 1000/MyPhones_PT (the one on the real phone) any way you like.

The only thing this doesn't give you is three alerting tones (rings).  The call is immediately diverted after hours.  If you want to do this, then you can follow the same logic as shown above but stick the MyToD_PT line on a real phone (that is registered) and adjust the Ring No Answer timer accordingly.

HTH.

Regards,
Bill

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