Unity express setting message before transfer to operator

Answered Question

I'm looking for a way to tell callers that "they are being recorded" then to have the call transferred automatically to the operator. Anyone know a good way to do this. I was looking at auto attendant but i don't think that will work because it wants to play a message a certain amount of times and then hang up.

Correct Answer by Aaron Harrison about 7 years 1 month ago

Hi


In Unity Express you can write your own scripts...


A simple one with a played prompt and a call redirect should see you good.


See:


http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note...



Regards


Aaron


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Aaron Harrison Fri, 03/19/2010 - 09:37
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Hi


Take a look at this one then:


http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administr...


Probably best to read the whole thing, but this chapter has a nice walk through:


http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administr...


Alternatively (or as well as) take a look at the download page on CCO for your version of CUE. There is a set of example IVR script syou can download...


Aaron

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