retired CUP 6.0 and installed new CUP 7.0.5 and things are a little whacky

Unanswered Question
Mar 19th, 2010
User Badges:



/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

Okay so I had a loaner server with CUP 6 on it, and everything was good, only had about 12 users in there. Got a new server and version 7 (System version: 7.0.5.10000-18), so I did a fresh install with so few users in there. Everything looked good so I powered down the old and changed DNS so the users would be on the new one this morning.


Things are working but I am seeing several very inconsistent oddities:


I can see users as available but I cannot message them. (did not receive your message because it could not be delivered.) that same user can message me, I just cannot reply.


The guy sitting next to me shows available, but I show invisible to him even though my status is available. I can message him and he can respond just fine, though he cannot initiate chat because I show offline.


Other users are logged in and available per the CUP server but I don’t see them as online in my contact list.


We didn’t see any of this on version 6 and none of the user profiles changed (save having to rebuild their contact lists)


I am pulling down version 7.0.7.10000-11 right now, because it acts like a bug. Just wanted to see if anyone else had seen this craziness.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
CHRIS CHARLEBOIS Wed, 03/31/2010 - 08:53
User Badges:
  • Silver, 250 points or more

I think you posted this as resolved in a different post thread, but it looks like the issue is case-sensitivity in CUPS 7.  The username in CUCM and in AD need to match exactly, even down to the case, in order to work properly.

scott.hammond Wed, 03/31/2010 - 08:57
User Badges:

yeah that was the ultimate issue, so I did LDAP integration which opened up a whole new world of issues to overcome. Things are looking mostly good now, if only I could get the AD admins to update the user data with silly little things like phone numbers....


its a shame you can show the thread with a correct answer when you are the one that figures out the issue.

(with the help of tac in this case)


Cheers,


-Scott

Actions

This Discussion