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CUCM 7.1.2 BAT Phone Custom File Issue

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bryn.thomas
Level 1
Level 1

‎03-19-2010 08:22 AM - edited ‎03-15-2019 09:52 PM

I have a custom file that i would like to update phones (custom file) with however i have the details eg: device name = MAC addr, and description = description. However when you hit the find button it finds no devices.

This is strange as if you search for the phone with the same details under phones it works fine with no issues.

Anyone else experienced this or knows how to get this too work .

I've tried it with Txt file and .csv file and same results....

see details of the txt file...

MAC ADDRESS,DESCRIPTION,SPEED DIAL NUMBER 1,SPEED DIAL LABEL 1,SPEED DIAL NUMBER 2,SPEED DIAL LABEL 2

Cheers.

1 person had this problem
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christoph.dittenberger
Level 1
Level 1
In response to ryan_oconnell

‎01-17-2011 11:50 PM

Hi,

we looked at this issue and made it more  complicated than it really is. The custom file is only used to search  for your devices - similar to the query.

To find phones use a text file without header and put device names you want to search for in it, one device name per row.

I tried it in my 8.0.3su1 and it found the two phones I was looking for.

My example file is named update.csv and consists of the following two rows:

SEP002290BA33DD
SEP002290BA33A6

In the next step you can select the config-options you want to update

regards

Chris

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6 Replies 6

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Aaron Harrison
VIP Alumni
VIP Alumni

‎03-19-2010 09:26 AM

I can't remember off the top of my head which it should be - your headers indicate it should be MAC address, but if that doesn't work I would try the full name (i.e. SEPxxxxxxxxxxx).

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
0 Helpful

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bryn.thomas
Level 1
Level 1
In response to Aaron Harrison

‎03-19-2010 09:51 AM

Hi Aaron,

I have tried this with both the MAC address and with preceding SEPxxxxxxxxxx should have stated that in the intial question.

Still get same issue where no records are found.

Regards.

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David Hailey
VIP Alumni
VIP Alumni
In response to bryn.thomas

‎03-19-2010 12:04 PM

Ditch MAC address and use DEVICE NAME as the header field.

Hailey

Please rate helpful posts!

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iptuser55
Level 6
Level 6
In response to David Hailey

‎07-05-2010 03:42 AM

Did you get this to work ,I have the same issue- Changed form MAC ADDRESS to Device Name and DEVICE NAME both failed to locate any phones

thanks

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ryan_oconnell
Level 3
Level 3
In response to iptuser55

‎10-19-2010 07:34 AM

I'm experience the same issue using CUCM 8.0.3a

Any fixes for this yet?

0 Helpful

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christoph.dittenberger
Level 1
Level 1
In response to ryan_oconnell

‎01-17-2011 11:50 PM

Hi,

we looked at this issue and made it more  complicated than it really is. The custom file is only used to search  for your devices - similar to the query.

To find phones use a text file without header and put device names you want to search for in it, one device name per row.

I tried it in my 8.0.3su1 and it found the two phones I was looking for.

My example file is named update.csv and consists of the following two rows:

SEP002290BA33DD
SEP002290BA33A6

In the next step you can select the config-options you want to update

regards

Chris

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