Adding lines to side car

Answered Question
Mar 19th, 2010

Hello,

I am using Call Manager 6.0.1 and I am trying to add lines to a side car. The user currently has lines setup on the sidecar, she would just like them updated. I click on the modify lines button at the top of the lines list, I have disassociated the lines she wants removed but I cannot figure out to update with the new lines.

I have this problem too.
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Correct Answer by David Hailey about 6 years 8 months ago

Yes, if you "Delete" the DN then it is deleted from the CUCM database.  You need to use the "Disassociate" action on the line to simply remove the line from this particular phone.  Then you can configure a new extension in it's place and the other line will still be on any shared devices or simply remain in the DN database if it is not configured elsewhere.

Hailey

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David Hailey Fri, 03/19/2010 - 12:02

If you disassociated the lines, reset the phone.  When you do those lines should appear as empty lines and you can go and configure them just as you would any other line.  You also could have simply replaced the DN for the lines to be removed and then configured the line as needed, reset, and that's it.

Hailey

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David Hailey Fri, 03/19/2010 - 15:38

Click the line that you want to reconfigure.  Enter the DN and applicable partition.  Then you simply configure the rest of the settings for the line such as Alerting Name, VM Profile, CFWD settings, and etc.  Are you seeing something different when you look at the phone with the side car configuration?

If so, send me a screen shot.

Hailey

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David Hailey Mon, 03/22/2010 - 07:46

Well, first you are looking at the page to reorder the button associations.  Your button associations are fine unless you need to replace lines with other functions.  Go to the the actual high-level device configuration page for the phone.  And the buttons/lines that say "Add a New DN" - click the one you want to add line to and configure the line with DN and other settings, as needed.  It's that simple.

Hailey

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omgjames1 Mon, 03/22/2010 - 08:08

ok in the attched pic, I am at the line appearances, if I go into line 9 and delete it to replace it with another ext, wont it delete the line from CCM?

Attachment: 
Correct Answer
David Hailey Mon, 03/22/2010 - 08:12

Yes, if you "Delete" the DN then it is deleted from the CUCM database.  You need to use the "Disassociate" action on the line to simply remove the line from this particular phone.  Then you can configure a new extension in it's place and the other line will still be on any shared devices or simply remain in the DN database if it is not configured elsewhere.

Hailey

Please rate helpful posts!

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