Place Call to Internal Number

Unanswered Question

Hello,


I am a relatively new user of IPCC Express. I am working on a script using the CRS Editor that, when a call comes in, the system will place a call to an internal number and play a prompt to the called number. It currently comes up as unsuccessful when I test it. The script is very small right now as I am just trying to make it complete the call before I add the intricacies.


I have attached both the script and a screen shot of the script.


Thank you in advance,

Matt

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Anthony Holloway Mon, 03/22/2010 - 07:46
User Badges:
  • Purple, 4500 points or more

Remove the Accept step, then just use the active debug button, Step Over (or F10) and tell us what the exception is.

michaelzhq Tue, 10/11/2011 - 15:56
User Badges:

Did you resolve the problem?


I got the same issue - it always goes to the Unsuccessful branch.


Should I choose Outbound as the Group Type when configuring Call Control Group of Place Call Step?


Thanks.

michaelzhq Tue, 10/11/2011 - 15:59
User Badges:

Hi Anthony,


I use Place Call step to call a CSQ and play voicemail to agent. - it always goes to the Unsuccessful branch.


Should I choose Outbound as the Group Type when configuring Call Control Group of Place Call Step?


Thanks.

Actions

This Discussion