Historical Reports - Custom Report (sort of)

Unanswered Question
Mar 19th, 2010
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Working in Cisco Unified CCX Historical Reports.  The 'Agent Call Summary' report gives me almost what I need. I need total number of outbound and total number of inboud calls by agent...by hour.  If I run the report every hour that would be great, but unrealistic.  Is there an easy way to run this report once a day and have it break out by hour intervals?



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