does CUP 7 work at all?

Unanswered Question
Mar 22nd, 2010

CUP 6 was perfect, worked great.

Upgraded to CUP 7 (System version: 7.0.7.10000-11) and people sitting next to each other can no longer IM. 4 guys in a room and 3 of them can IM. Status indicators and softphone control work for all of them.

Is there some super gotcha that I am missing, because I have searched and searched and cant find anything.

Or is there a way I can get my hands on the CUP 8 software? (but I dont believe CUP 8 works with UCM 6.1 so that probably wouldnt help)

Im desperate for ideas.

I have this problem too.
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Aaron Harrison Mon, 03/22/2010 - 04:59

Hi

CUP8 is in beta... not released yet....

CUP7 does work

Would suggest that if you have 1 user that can't IM that you enable detailed logging in CUPC, and take a look at the logs or post them here...

Regards

Aaron

scott.hammond Mon, 03/22/2010 - 05:06

I am admittedly frustrated because CUP 6 was so easy...It just worked and worked well. I only upgraded because he had to give back the HP appliance and the new IBM appliances have to be 7.0(5) and up.

Its not just one user its more like a half dozen across the country that worked perfectly on version 6.

was just looking at the RTMT and the syslogs, not entirely sure how to do detailed logging but I will poke around and give it a try. Thanks.

scott.hammond Mon, 03/22/2010 - 05:11

I see where to enable the traces but there are so many different services and such im not sure what to pick.

I assume the service group is CUP services, but how about the service:

Client profile

SIP proxy

Sync agent

presence engine

OAM

intercluster

or

config

?

Aaron Harrison Mon, 03/22/2010 - 05:14

Hi

Maybe start on a CUPC client itself - under the Help menu there is a 'enable detailed logging' setting.

Once you enable that (and probably restart) you can do a 'problem report' from the same menu to gather the logs.

Regards

Aaron

scott.hammond Mon, 03/22/2010 - 07:27

Nothing really jumping out at me in the CUPC logs. Is there anything particular I should look for?

New observation though-

I have 10 people green in my contact list, I can only IM 2 of them. Those 2 that I can IM do not show me as available, I show as offline to them. They can only IM to each other and me, and no one else on the system. That doesnt make any sense to me at all.

scott.hammond Tue, 03/23/2010 - 06:12

Found this bug

CSCsl54845

Looks like my problem...The bug status is "fixed" and it says it was fixed in release = "pending"

which means call tac and beg for a hotfix or something.

scott.hammond Fri, 03/26/2010 - 05:51

3 hours on the phone with tac and we figured it out.

In version 7 the SIP proxy is case sensitive and it isnt in version 6. I am not LDAP integrated for authentication yet I use the directory for user lookup, so the fact that Joe.User was in ldap and he was joe.user in callmann pretty much pooched the whole deal.

I am looking into doing full ldap integration so I dont have to deal with this when I roll it out to the unwashed masses.

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