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2811 dont recognize HWIC-4ESW

mykyta.khomenko
Level 1
Level 1

Dear all,

Fighting during late 2 days with 2811 router. It doesnt recognize inserted 4ESW HWIC module.

IOS version should support this hardware.

Please take a look at routers output.

*Mar 22 09:51:16: %SYS-5-RELOAD: Reload requested by admin on console. Reload Reason: Reload Command.

System Bootstrap, Version 12.4(13r)T11, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2009 by cisco Systems, Inc.

Initializing memory for ECC
.
c2811 platform with 262144 Kbytes of main memory
Main memory is configured to 64 bit mode with ECC enabled

Upgrade ROMMON initialized
program load complete, entry point: 0x8000f000, size: 0xcb80
program load complete, entry point: 0x8000f000, size: 0xcb80

program load complete, entry point: 0x8000f000, size: 0x3117470
Self decompressing the image : ## [OK]

Smart Init is enabled
smart init is sizing iomem
  ID            MEMORY_REQ                 TYPE
0003E7          0X00474800 C2811 Mainboard
                0X00264050 Onboard VPN
                0X000021B8 Onboard USB
0004F4          0X00016804 Virtual Private Network (VPN) Module
                0X002C29F0 public buffer pools
                0X00211000 public particle pools
TOTAL:          0X00BC4BFC

If any of the above Memory Requirements are
"UNKNOWN", you may be using an unsupported
configuration or there is a software problem and
system operation may be compromised.
Rounded IOMEM up to: 12Mb.
Using 4 percent iomem. [12Mb/256Mb]

              Restricted Rights Legend

---------------------------------------------------------OMITTED

Installed image archive
Cisco 2811 (revision 49.46) with 249856K/12288K bytes of memory.
Processor board ID FHK********
2 FastEthernet interfaces
2 Virtual Private Network (VPN) Modules
DRAM configuration is 64 bits wide with parity enabled.
239K bytes of non-volatile configuration memory.
62720K bytes of ATA CompactFlash (Read/Write)

Press RETURN to get started!

*Mar 22 09:53:19.447: %GT96K_FEWAN-1-UNKNOWN_WIC: slot 0, wic card has an unknown id 64

hostname#sh ver
Cisco IOS Software, 2800 Software (C2800NM-ADVIPSERVICESK9-M), Version 12.4(15)T10, RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Mon 14-Sep-09 14:01 by prod_rel_team

ROM: System Bootstrap, Version 12.4(13r)T11, RELEASE SOFTWARE (fc1)

hostname uptime is 31 minutes
System returned to ROM by reload at 09:51:16 UTC Mon Mar 22 2010
System image file is "flash:c2800nm-advipservicesk9-mz.124-15.T10.bin"

---------------------------------------------------------OMITTED

Cisco 2811 (revision 53.50) with 249856K/12288K bytes of memory.
Processor board ID FHK1344F40Q
2 FastEthernet interfaces
2 Virtual Private Network (VPN) Modules
DRAM configuration is 64 bits wide with parity enabled.
239K bytes of non-volatile configuration memory.
62720K bytes of ATA CompactFlash (Read/Write)

Configuration register is 0x2102

hostname##sh inv
NAME: "2811 chassis", DESCR: "2811 chassis"
PID: CISCO2811         , VID: V07 , SN: FHK1344F40Q

NAME: "Virtual Private Network (VPN) Module on Slot 0", DESCR: "Encryption AIM Element"
PID: AIM-VPN/SSL-2     , VID: V01, SN: FOC13394XRE

Card was normally recognized by other router

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