We are using IPCC Enterprise with H323 CVP as an IVR platform.
We configured IVR based campaigns sending the call to the IVR when the customer answers the call.
We configured menus in the IVR but it seems that DTMF are not recognized, since when customers try to chose between the IVR menu options, the system ignores their choices.
Please not that when calling an internal IP phone, DTMF are recognized.
Please also note that we configured in the Egress gateway the following :
- dtmf-relay rtp-nte h245-signal h245-alphanumeric command
- the codec
- allow h323-to-h323 connections
- tested the VAD and No VAD commands
Can anyone help us?
This is an outbound dial peer. The Call Manager is sending it to this voip dial peer - then it goes out the pots dial peer on the trunk.
You don't want the "session target ras" call to the Gatekeeper - you are not sending it anywhere. It's on the gateway now.
You don't want a destination pattern of the Dialer ports. Look at the dial peer I and the other poster put up. I am using SIP, but have no "session target sip" line.
You want to catch this dial peer with the "incoming called-number" for all outgoing numbers (customers) you want to call. Hence .T