I was recently not able to fine a couple of accounts and found that they were in a different OU than the one LDAP looks to. But after migrating the accounts to that OU, they are still not showing up in CUCM/User Managemnt/End User.
Can someone please assist? Thank you!
I use a program called softerea. its free, binds to AD well.
If I know I can bind correctly to the OU speficied with the user account/password.. it will work with CUCM then.
But you can also check the RTMT in CUCM LDAP logs and see if its skipping the name in question for some reason.... Or simply search in the logs for that usersname and see why it fails. Its usually:
- does not have the correct parameters filled (First Name, Last Name, Display Name, etc)
- Odd character or space in username
- LDAP user account in CUCM does have access to the OU where the user is located.