Low attendant console server heartbeat rate warning

Answered Question
Mar 22nd, 2010
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hi


In the call manager real time monitoring tool i see this message "Low attendant console server heartbeat rate warning"..and it is there continously..so what i need to do now can anyone please help on this


Karthik

Correct Answer by David Hailey about 7 years 3 months ago

1st step is to restart the AC service on the servers.  If you still have low heartbeat, restart the CTI service as well. (Personally, I would just restart both anyway but you can try one at a time to see if it clears up).  From there, you'll need to likely relaunch any AC consoles (you should do this after step 1 anyway).  Then take a look.  If you still have an issue, we'd have to take it from there.


Hailey


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Correct Answer
David Hailey Mon, 03/22/2010 - 10:21
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1st step is to restart the AC service on the servers.  If you still have low heartbeat, restart the CTI service as well. (Personally, I would just restart both anyway but you can try one at a time to see if it clears up).  From there, you'll need to likely relaunch any AC consoles (you should do this after step 1 anyway).  Then take a look.  If you still have an issue, we'd have to take it from there.


Hailey


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karthikeyan gop... Mon, 03/22/2010 - 10:55
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hi


i restarted the AC service and the heartbeat rate is fine now thanks for the help


karthik

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