Hi All,
So to recap, these are the steps to be followed:
On the Unified CCX server, add the location of the WebAdminLib.dll
(C:\Program Files\Cisco\Desktop\bin) to the Path environment variable.
1. In Control panel, launch the System utility.
2. On the Advanced tab, click Environment Variables.
3. From the list of system variables, select Path and click Edit.
4. In the Variable value field, locate the string C:\Program
Files\Cisco\Desktop\bin; and, using cut/paste, move it to the beginning of
the variable value string. This results in the DLL being accessed from the
correct location.
5. Click OK and close the System utility.
6. Stop the Cisco Unified Node Manager.
7. On the Unified CCX server, delete the teamadmin folder from these
locations:
C:\Program Files\wfavvid\tomcat_appadmin\webapps
C:\Program Files\wfavvid\tomcat_appadmin\work\catalina\localhost
8. Restart the Unified Node Manager, and wait two minutes.
9. Access Cisco Desktop Administrator and verify that you can navigate to
the Services Configuration
Documentation:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/
reference/guide/cad66ecd.pdf (pg 29)
In case this does not solve the issue, please verify if you are hitting the defect: CSCtr07664
Sometimes, the dll itself might be corrupted and thus the options in front of you are:
1) OS repair using the software disk
2) Rebuild the node
Regards,
Abhiram Kramadhati
