I am having an issue that started very recently. We are seeing errors in the inventory starting this afternoon.
Error received is from failed job is:
RICS0001:Internal Error,unable to process the collected data from the device.
The Inventory Collector log shows repeated entries of:
InventoryCollector.java:productInfo from InchargeConfigReader:DATA
Reading file :C:/PROGRA~1/CSCOpx\objects\smarts\conf\clientConnect.conf
This time CREATING A NEW CALLBACK OBSERVER
I have verified the credentials, and see no errors on the switch.
The IC_Server.log shows this error:
[ Mon Mar 22 16:07:24 EDT 2010 ],ERROR,[Thread-19],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,935, Exception occured in process method while processing: 10.73.17.127 SQL Anywhere Error -638: Right truncation of string data
ICSException :: SQL Anywhere Error -638: Right truncation of string data
Does anyone have any experience with this type of error?
This is a known bug, CSCsz85826. It is fixed in 12.1(22)EA14. To workaround it, go to RME > Admin > Inventory > Inventory Change Filter, and check the boxes next to Image:Description and Image:System Description. Then inventory collection should work.