RCC using CUPS error when Intercom button is assigned to phone

Answered Question
Mar 22nd, 2010

Hi

We are currently running CUPS version 6, CUCM version 6.1.3 with MOC 2007 and have discovered that remote call control always activates the Intercom button as opposed to the actual line number when an intercom button is added to a phone.  Has anyone else experienced this or know of a fix.  We have 2 offices that heavily utilize the intercom button and click to call from contacts is no longer an option for them.

I understand CUCIMOC does not have this problem but we don't have the money to purchase clients.  We are looking to upgrade shortly to CUCM 7.1 and CUPS 7 as well.  Not sure if a fix is found in those versions either.

Thanks

Loz

I have this problem too.
0 votes
Correct Answer by htluo about 6 years 8 months ago

I guess you didn't specify the partition in the line URI?  (in Active Directory)

The format is as below:

tel:xxxx;phone-context=dialstring;device=SEP0002FD3BB5C5;partition=myPartition

See URL below for more details:

http://docwiki.cisco.com/wiki/Cisco_Unified_Presence%2C_Release_7.x_--_How_to_Configure_Microsoft_Components_for_integration_with_Cisco_Unified_Presence#Line_URI_Configuration_on_Microsoft_Active_Directory

Michael

http://htluo.blogspot.com

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Correct Answer
htluo Mon, 03/22/2010 - 13:43

I guess you didn't specify the partition in the line URI?  (in Active Directory)

The format is as below:

tel:xxxx;phone-context=dialstring;device=SEP0002FD3BB5C5;partition=myPartition

See URL below for more details:

http://docwiki.cisco.com/wiki/Cisco_Unified_Presence%2C_Release_7.x_--_How_to_Configure_Microsoft_Components_for_integration_with_Cisco_Unified_Presence#Line_URI_Configuration_on_Microsoft_Active_Directory

Michael

http://htluo.blogspot.com

Rahman Dani Thu, 05/24/2012 - 04:12

Hi htluo,

did you tested with extension mobility user profile ?

currently Im on test RCC+Extention Mobility w/ Intercom.

on debugging presence there are info : "user  has multiple lines, but has yet selected one" and FAIL AUTHORIZED

Do you know how to fix this once ?

Thanks

Rahman Dani

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