Read once again my post, i said "device pack" NOT "service pack". They're not the same thing and shouldn't be confused.
CSCsq39150 Bug Details
Cannot find polycom 7937 phones in CUCM phone create menu
Symptom: polycom 7937 phone not showing in phone create menu
Conditions: CUCM 6.0 or earlier
Workaround: Install latest dev pack : phone was added in following packages 4-1-DevPack-59 4-2-3DevPack-36 4-3-1-DevPack-16 5-1-2-3111-1 5.1.3.2104-1 6-0-1-2111-1
There is no other way, if you want to use the 7937 you NEED to install the devpack, which requires a cluster reboot as it will add support for new models.
Installing a service pack may or may not have implications to other systems, like Unity or UCCX. I am looking for a different solution, if there is one available.
Read once again my post, i said "device pack" NOT "service pack". They're not the same thing and shouldn't be confused.
CSCsq39150 Bug Details
Cannot find polycom 7937 phones in CUCM phone create menu
Symptom: polycom 7937 phone not showing in phone create menu
Conditions: CUCM 6.0 or earlier
Workaround: Install latest dev pack : phone was added in following packages 4-1-DevPack-59 4-2-3DevPack-36 4-3-1-DevPack-16 5-1-2-3111-1 5.1.3.2104-1 6-0-1-2111-1
There is no other way, if you want to use the 7937 you NEED to install the devpack, which requires a cluster reboot as it will add support for new models.
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