Unable to RDP or Ping to Remote Site

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Mar 23rd, 2010
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We have two ASA'S. One on Site A (asa 5510) and one on Site B (ASA 5505).

I have a VPN Site to Site tunnel connecting both sites which is working away fine. Users on the remote site can access servers here on Site A.

My problem is that from Site A I am unable to ping any PC's on Site B or RDP to them. It is essential for our IT Helpdesk to be able to RDP to these machines.

Our internal network on Site A has a range. And the remote network has a range.

I will upload both configs and maybe someone can shed some light as to why I cant ping or RDP to the remote machines.


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Jennifer Halim Tue, 03/23/2010 - 04:52
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On site B, please remove the following line:

nat (outside) 0 access-list outside_nat0_outbound

And perform "clear xlate" after removing the above.

On site B, please also add the following:

policy-map global_policy
class inspection_default

     inspect icmp

Hope that helps.

drikilbride Tue, 03/23/2010 - 05:06
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When I say

no nat (outside) 0 access-list outside_nat0_outbound I get the following error

ERROR: access-list outside_nat0_outbound not bound nat 0

Any ideas?

Jennifer Halim Tue, 03/23/2010 - 05:10
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Strange, because that statement is in your configuration on site B.

What does the output "sh run nat" show you?

If it's not showing that particular line, try "clear xlate" and see if you can RDP or ping to site B.

You might also want to check if "windows firewall" or other PC's firewall is turned on because sometimes they block incoming ping/connection.

Are you able to ping from site A?

drikilbride Tue, 03/23/2010 - 05:16
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This is what I have when I run sh nat

nat (inside) 0 access-list inside_nat0_outbound

nat (inside) 1

Actually when I ping I do get replies, I hadn't tried that until now.

If I try to ping a PC called sph-comp-164 IP ono Site B I get Request Timed Out.

All PC's on that end have firewalls disabled.


Jennifer Halim Tue, 03/23/2010 - 05:18
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Have you added this on site B:

policy-map global_policy
   class inspection_default

      inspect icmp

drikilbride Tue, 03/23/2010 - 05:23
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On Site B I can enter the first two lines but the third throws up the following error. Am I doing something wrong?

Jennifer Halim Tue, 03/23/2010 - 05:29
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If you are on ASDM, please enable it through the following:

Configuration --> Firewall --> Service Policy Rules --> highlight and edit the "inspection_default" rule --> go to "Rule Actions" tab --> enable "ICMP" --> OK --> Apply

drikilbride Tue, 03/23/2010 - 05:39
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Okay I did that, still unable to ping

Here is what I can see through the logs. is my PC. Not sure why the address is appearing there.

Jennifer Halim Tue, 03/23/2010 - 05:46
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What ip address does belong to?

Does actually respond to ping?

If you go to command line, and run "debug icmp trace" and ping, what are you seeing?

Also can you pls run "sh run all sysopt" and share the output.

drikilbride Tue, 03/23/2010 - 06:26
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That IP Address belongs to an external email hosting company that we use and they come through the ASA on site A. I blanked that out of Site A's config. Just not sure why it is appearing on SITE B's ASA.

When I ping I simply get request timed out.

Here is the result from sysopt.

Unfort the ASDM wont allow me run debug commands from it.

Jennifer Halim Tue, 03/23/2010 - 14:35
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As far as configuration on site B is concern, it seems to be correct.

You might want to try pinging other ip addresses in the 192.168.1.x subnet. If you can ping the ASA inside interface that means the crypto configuration is correct and the ping actually does come from site A towards site B.

Seems to be something local to your LAN subnet.

If you have a switch with SVI on the 192.168.1.x subnet, try to ping that and see if it works. Normally network device like switch or router replies to ping if no access-list is blocking it.


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