Solved: WCS Client "User Name" field is <Unknown>

qvoyles · ‎03-23-2010

I've got WCS ver 6.0.132.0 and I'm missing something.

All of the client "User Name" fields are shown as <Unknown> throughout.

Can someone tell me where WCS gets this info and how to get setup to where I can see what clients are associated with an AP other than by MAC address?

Thanks!

sschmidt · ‎03-25-2010

The controller actually listens to the EAP authentication communication between the supplicant and the authentication server and captures the username information. I could see that if the user was not EAP authenticated, or used pre shared keys or was using webauth that this information would not be collected and then not sent up in the traps or during device status tasks. Do any of these match the clients that show unknown?

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sschmidt · ‎03-23-2010

Are you using an anchor controller and foreign controller setup? I have seen issues with the anchor/foreign controller setup not propagating the username info properly and there are several bugs related to this issue.

qvoyles · ‎03-24-2010

No, I'm not using mobility anchors.

I've had this problem for awhile, that is through serveral versions.

I've currently got WCS at version 6.0.132.0 and my 4402's at version 6.0.182.0

Do you think it's a configuration problem or a software problem?

sschmidt · ‎03-25-2010

The controller actually listens to the EAP authentication communication between the supplicant and the authentication server and captures the username information. I could see that if the user was not EAP authenticated, or used pre shared keys or was using webauth that this information would not be collected and then not sent up in the traps or during device status tasks. Do any of these match the clients that show unknown?

qvoyles · ‎03-29-2010

That's my problem, I'm not using EAP just MAC authenication via ACS.

Do you know of a ACS fall back that I can use until I can get EAP in place?

Speaking of EAP, what would you recommend using, is there something without PKI that's still pretty good?

We're currently using Window XP clients, but going to Windows 7 soon.