I checked the forums for this problem, but haven't been able to find a solution that works for me. I have about 10 users on CAD, with a couple supervisors that monitor them. In the past week, I have added 2 new CAD users. These 2 users do not show up in the Supervisor Desktop, even though they are logged into the CAD and receiving calls. Another note: from the CAD, when you press the Chat button, the two new users can only see each other, and cannot see any of the old users.
Thoughts on this?
I have reinstalled the agent, upgraded NIC drivers, added the PreserveVlanInfoInRxPacket registry key for Broadcom NIC cards, but still no luck.
Thank you in advance.