RME 4.3 SyslogAnalyzer error

Mason Tu · ‎03-23-2010

Hi,

I've installed LMS 3.2 with RME 4.3.

After service start for a few days, the syslog collector stop unexpectedly.

I can see the syslog.log file being updated but I can't see any syslog from report generator.

Also I got no alarms from automated action.

So I checked SyslogAnalyzer.log file, it shows:

NMSROOT is D:/CSCOpx
propFileD:/CSCOpx\MDC\tomcat\webapps\rme\WEB-INF\classes\com\cisco\nm\rmeng\csc\data\Collector.properties
Exception in thread "ActionThread3" java.lang.NullPointerException
    at com.cisco.nm.rmeng.sa.SaActionProcessor.process(SaActionProcessor.java:173)
    at com.cisco.nm.rmeng.sa.SaActionProcessor.run(SaActionProcessor.java:463)
Exception in thread "ActionThread4" java.lang.NullPointerException
    at com.cisco.nm.rmeng.sa.SaActionProcessor.process(SaActionProcessor.java:173)
    at com.cisco.nm.rmeng.sa.SaActionProcessor.run(SaActionProcessor.java:463)
Exception in thread "ActionThread1" java.lang.NullPointerException
    at com.cisco.nm.rmeng.sa.SaActionProcessor.process(SaActionProcessor.java:173)
    at com.cisco.nm.rmeng.sa.SaActionProcessor.run(SaActionProcessor.java:463)
Exception in thread "ActionThread0" java.lang.NullPointerException
    at com.cisco.nm.rmeng.sa.SaActionProcessor.process(SaActionProcessor.java:173)
    at com.cisco.nm.rmeng.sa.SaActionProcessor.run(SaActionProcessor.java:463)
Exception in thread "ActionThread2" java.lang.NullPointerException
    at com.cisco.nm.rmeng.sa.SaActionProcessor.process(SaActionProcessor.java:173)
    at com.cisco.nm.rmeng.sa.SaActionProcessor.run(SaActionProcessor.java:463)

All other LMS function works normally, except syslog collector.

Any advice?

Joe Clarke · ‎03-23-2010

These line numbers don't make any sense. You should shutdown Daemon Manager, clear out this log, the AnalyzerDebug.log, and the SyslogCollector.log. Restart, and if the problem happens again, post those three logs.

Mason Tu · ‎03-24-2010

Thanks for your reply, I will follow your stpes and collector the three log files when the problem happen again

nrmdcs · ‎04-15-2010

I had exactly the same symptons, and tried Joe's solution. It worked a treat.

Previous to this I had tried (in order):

Re-subscribing the Analyzer to the Collector

Restarting the Analyzer and Collector processes

Ross Phillips · ‎06-14-2012

I have this same issue and tried the above steps but with no luck, still have the following error in sysloganalyzer.log file

NMSROOT is f:/CSCOpx

propFilef:/CSCOpx\MDC\tomcat\webapps\rme\WEB-INF\classes\com\cisco\nm\rmeng\csc\data\Collector.properties

Exception in thread "ActionThread2" java.lang.NullPointerException

at com.cisco.nm.rmeng.sa.SaActionProcessor.process(SaActionProcessor.java:173)

at com.cisco.nm.rmeng.sa.SaActionProcessor.run(SaActionProcessor.java:463)

Exception in thread "ActionThread1" java.lang.NullPointerException

at com.cisco.nm.rmeng.sa.SaActionProcessor.process(SaActionProcessor.java:173)

at com.cisco.nm.rmeng.sa.SaActionProcessor.run(SaActionProcessor.java:463)

Any ideas?

Joe Clarke · ‎06-16-2012

If restarting the daemons doesn't work, this could be due to a bug that is fixed in LMS 3.2.1 (RME 4.3.2). You can download the LMS 3.2.1 update from Cisco.com.