Connect to agent straight away no MoH

Unanswered Question
Mar 23rd, 2010
User Badges:

Hi,


I am trying to get a call t oconnect to an agent, if one is ready, before they hear any other prompts.


I have the flow working, and the call is presented to an agent, but whilst the agent phone is ringing the caller hears MoH.  Is there any way to have the caller hear ringback tone??


Thanks


Jason

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 4 (1 ratings)
Loading.
Aaron Harrison Wed, 03/24/2010 - 02:40
User Badges:
  • Super Bronze, 10000 points or more
  • Community Spotlight Award,

    Member's Choice, May 2015

Hi


OK - you didn't specify your product, but I'm going to assume it's UCCX.


In UCCX, the system answers the phone, and then transfers the call to an agent - so the music you hear is the network MoH source of the CTI Port.


If you want ringback, you can configure this an 'ringback' MoH source and assign that... I'm not aware of any other way.


Regards


Aaron


Please rate helpful posts...

jasonharmer Wed, 03/24/2010 - 13:41
User Badges:

Thanks Aaron,


Yep UCCX 7 is what I am using.


And that it was i was afraid of.


Cheers


Jason

Actions

This Discussion