I've got Unity Express 7.1 configured on a router and just need some help in understanding the call in numbers and call handling numbers that are located in Unity Express.
I have 3 CTI RP's 5000, 5001 and 5002 confgiured in UCM (along with 8 standard CTI ports) that are allocated for Unity Express.
Now my questions is this:
In Unity Express > System:Call-in Numbers I have 5000 configured for voicemail, 5001 for autoattendant and 5002 for promptmanagement - is this correct should these numbers refer to the CTI RP in UCM ?
In Unity Express > Voice Mail:Call Handling - What numbers should I give out for Voice Mail Phone Number, Voice Mail Operator Number and Administration via Telephone Call-In number??? do I allocated the same numbers as above (CTI RPs) or should I allocate new numbers say 6000, 6001 and 6002 ??
Sorry but the documetation is a bit vauge and I am getting a little confused.
Yes, the numbers assigned = 5000 configured for voicemail, 5001 for autoattendant and 5002 for promptmanagement should refer to the matching CTI RP in CUCM . The are the "access points" to each of these areas within QUE.
Voice Mail Phone Number = 50000
Voice Mail Operator Number = the DN of the Admin person who will handle Dial 0 requests
Administration via Telephone Call-In number = 5002
There are some great tips/examples in this doc;
CallManager for Cisco Unity Express Configuration Example
Hope this helps!
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