Solved: Unity Express Question

Rod.Blackie · ‎03-24-2010

Hi

I've got Unity Express 7.1 configured on a router and just need some help in understanding the call in numbers and call handling numbers that are located in Unity Express.

I have 3 CTI RP's 5000, 5001 and 5002 confgiured in UCM (along with 8 standard CTI ports) that are allocated for Unity Express.

Now my questions is this:

In Unity Express > System:Call-in Numbers I have 5000 configured for voicemail, 5001 for autoattendant and 5002 for promptmanagement - is this correct should these numbers refer to the CTI RP in UCM ?

Secondly:

In Unity Express > Voice Mail:Call Handling - What numbers should I give out for Voice Mail Phone Number, Voice Mail Operator Number and Administration via Telephone Call-In number??? do I allocated the same numbers as above (CTI RPs) or should I allocate new numbers say 6000, 6001 and 6002 ??

Sorry but the documetation is a bit vauge and I am getting a little confused.

Thanks

Rod

Rob Huffman · ‎03-24-2010

Hi Rod,

Good questions

Yes, the numbers assigned = 5000 configured for voicemail, 5001 for autoattendant and 5002 for promptmanagement should refer to the matching CTI RP in CUCM . The are the "access points" to each of these areas within QUE.

Voice Mail Phone Number = 50000

Voice Mail Operator Number = the DN of the Admin person who will handle Dial 0 requests

Administration via Telephone Call-In number = 5002

There are some great tips/examples in this doc;

CallManager for Cisco Unity Express Configuration Example

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080289ef0.shtml

Hope this helps!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

View solution in original post

Rob Huffman · ‎03-24-2010

Hi Rod,

Good questions

Yes, the numbers assigned = 5000 configured for voicemail, 5001 for autoattendant and 5002 for promptmanagement should refer to the matching CTI RP in CUCM . The are the "access points" to each of these areas within QUE.

Voice Mail Phone Number = 50000

Voice Mail Operator Number = the DN of the Admin person who will handle Dial 0 requests

Administration via Telephone Call-In number = 5002

There are some great tips/examples in this doc;

CallManager for Cisco Unity Express Configuration Example

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080289ef0.shtml

Hope this helps!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

Rod.Blackie · ‎03-24-2010

Rob - many thanks.

Just to clear things up:

You say 5002 for the administration via telephone - This ties in with the CTI RP 5002 correct?

Also do I need to set up a translation pattern that matches an external DDI number and match it to a call party transformation mask pointing to 5002? as I assume this allows users to call from a PSTN to check their voicemail?

Rob - One thing other thing - do I point the UCM voicemail pilot number to 5000 ro 50000 ?

Thanks again

Rod

Rob Huffman · ‎03-24-2010

Hey Rod,

No worries my friend

For each of these numbers; 5000,5001 and 5002 you will want to either use a DDI or

a matching translation so that the numbers can be accessed remotely. If you have "spare"

DDI #'s it's always easiest to just use them for these functions.

5000 (which will be the VM Pilot#) - so users can check their VM from offsite.

5001 for caller access from PSTN to AA

5002 for AVT (changing VM/AA prompts from offsite)

Cheers!

Rob