Call Manager 6 user login web page doesn't work on Windows 7 / IE8

jbburks · ‎03-24-2010

We have CM 6 (6.1.3.3190-1) and our users are starting to get Windows 7 machines.

The user login (https://192.168.1.1:8443/ccmuser/showHome.do) page locks up IE8. It works fine on FireFox and fine on IE 8 on Win XP.

Any idea what's wrong? Any way to fix it?

Ginger Dillon · ‎03-29-2010

Hi -

I don't believe it is supported yet - http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7282/product_bulletin_c25-563280_ps5905_Products_Bulletin.html

As an option, you could run a Windows XP guest with IE7 or IE6.

Ginger

jbburks · ‎03-29-2010

Ginger,

Thanks for the quick reply.

I read that bulletin before posting here and before opening the TAC case. I definitely see Unity listed and Contact Center. I don't see Call Manager listed in the bulletin.

Your workaround of having an XP guest would work. It would be usable for administration.

But, the feature I'm really concerned about is the end user login. It will be difficult for us to build an XP guest on 1,000 workstations and show our admin staff (non-technical) how to invoke and use a guest OS just to change the preferences on their phone.

Guess we could load Firefox or Opera, but again, it would just be for Cisco.

As we start refreshing desktops we're putting Windows 7 out with it. It hurts that the only major application we have that isn't compatible with Win 7 is Cisco UC. And that it will take a major platform upgrade (not just a point release) to get that compatibility.

Aaron Harrison · ‎03-29-2010

Hi

Have you tried fiddling with the Compatibility View settings? Just an idea... If it works more reliably with that turned on you can push out the policy to use compatibility view for the CCMUser web site via GPOs.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

jbburks · ‎03-29-2010

Yeah, we tried compatibility view. No help.

It works in IE8 on Win XP, but not IE8 on Win7.

We're going to roll out 7,000 PCs this year. Users are excited as their old Celerons are four years old.

Now, I've got to tell them that Cisco CM will be compatible with Win 7 when 8.5 is released in the latter half of CY 2010 and that we will be able to go to it sometime in 2011.

Wonder if the Microsoft IPT works with Windows 7?

JessicaD42 · ‎04-05-2010

Jbburks,

Have you considered using App-V?
There are several new features that are available with Windows Server 2008 / Windows 7 that will assist you with the deployment and management of a large number of workstations. Enterprise IT infrastructures are increasingly complex to manage. The Microsoft Desktop Optimization Pack (MDOP) is a dynamic desktop solution that is available as a subscription for Software Assurance customers. The solution suite enhances application deployment and compatibility, increases IT responsiveness and end user uptime, and helps reduce total cost of ownership (TCO) of your desktop software and IT management.
To learn more about this package, please go here: http://bit.ly/KzkwM

Also now available is MDT 2010 (Microsoft Deployment Tool) which will help you create images and automate the OS and application installations, data migration, and desktop configuration process. To learn more, please go here: http://bit.ly/GZnEY

Should you require additional assistance and guidance, Microsoft does have an official Windows 7 Support Forum specifically for IT Pros located here http://tinyurl.com/7jq7ps . It is supported by product specialists as well as engineers and support teams. You may want to also check the threads available there for additional assistance and feedback.

Jessica
Microsoft Windows Client Team