03-25-2010 02:43 AM - edited 03-17-2019 09:58 PM
Hi everyone,
I try to make my 9971 work in a video call.
I have CUCM 7.1.3.32900-4, DevicePack 7.1.3.32010-1 and firmware 9.0(2).
I enabled Cisco Camera on the Enterprise Phone Configuration page with Override Common Settings but I can't even get one-way video.
I don't have any Video parameters on the CUCM page Phone Settings on the 9971, that's odd.
Did I misse something?
I didn't reboot the CUCM cluster but in CUCM 6.1.2, each time I upgraded the device pack or firmwares, I had more options without rebooting someting else than the phone.
Thanks
04-14-2010 02:14 PM
Same problem here too...
04-19-2010 07:36 AM
Hi,
try the new devicepack that came out on 16.4, with this you should get the option to enable video.
br
04-22-2010 06:01 PM
Worked like a champ. 5 stars from me.
Bill
05-09-2010 02:00 PM
Hello,
Dowload the latest device pack for your call manager version that will fix your problem.
Regards,
Luis Sandi
10-05-2010 09:44 PM
Hi All
I'm running CUCM 7.1.3.32900-4 in my customer environment and registered new 9971 (SIP) with phone loads sip9971.9-0-4.loads.
I've already enabled Cisco Camera in Product Specific Configuration Layout in Enterprise Phone Paramater, but until now I can only preview video in IP Phone 9971.
How to run video call on 9971 SIP ? anyone can help or have same experience ?
Thanks
Novri
10-06-2010 04:39 AM
Check your setting within our "region" (Max Video Call Bit Rate (Includes Audio) - 384 should be okay here) and "location" (Video Calls Information).
br
10-06-2010 12:34 PM
What is the other endpoint , is it also a 9971 ?
Also be aware of CSCtc43440 video: Add RT support for video sizes greater than VGA.
Bugtool kit : http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl
-Sajjit
10-06-2010 03:47 PM
Hi Sajjit
I've only test with 9971, but it's not work, The IP Phone detect the camera and also can preview the camera, but If I Unplugged and then plugged the camera again on the screen of IP Phone said that The Administrator disabled the camera.
is there any configuration i'm missing ?
thanks
Novri
10-11-2010 09:03 PM
Hi All
This problem solved with install the latest device pack to my CUCM Cluster.
01-23-2011 11:34 PM
Dear Novriadi,
I am also facing the same problem and i have Cisco Unified CM Administration System version: 7.1.3.21900-4.
I am trying to make a video call between two cisco ip phones 9971 and Active Load is sip9971.9-0-3.loads.
Could you please tell me which latest device pack you installed on your CUCM Cluster to fix this problem.
Waiting for your reply.
Thanks.
01-24-2011 12:48 AM
Hi Jamil
I'm using cmterm-devicepack7.1.3.33024-1.cop.sgn for activate feature video call on 9971.
thanks
01-24-2011 01:03 AM
Dear Novriadi,
I want to confirm one thing that currently I am running System version: 7.1.3.21900-4 and active load on 9971 is sip9971.9-0-3.loads this is not supporting Video calls on 9971.
And in order to work video call I have to upgrade device pack the one which you mentioned in your email.
Thanks
01-24-2011 01:31 AM
Dear Jamil
Since in System version: 7.1.3.21900-4 with active load on 9971 is sip9971.9-0-3.loads not shown option to enabled video call on 9971 Device, U must upgrade to device pack like I mention before.
Actually on System version: 7.1.3.21900-4 with active load on 9971 is sip9971.9-0-3.loads, enable video option not shown on Phone Configuration.
After u install the device pack, u can choose the option to enabled video.
thanks.
01-24-2011 01:33 AM
Thanks a lot Novriadi
I will install the latest device pack.
Regards,
Jamil Hussain
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