I've got unity express 7.1 and UCM 7.0.2 and have 3 CTI RPs configured 5000 voicemail pilot, 5001 autoattendant and 5002 promptmanagement
My (new) problem this this:
From my network I can dial the numbers listed above and get to the respective sercvices ok however whenever I try and dial from a mobile or PSTN number I run into problems.
I've created a translation pattern on UCM that takes PSTN DDI number 5810 which has a called party rasnform mask pointing to 5000 - when I call PSTN DDI number 5810 I get the voicemail kicking in saying extension 5810 isn't available. I've also tried putting a CFA on DDI number 5810 pointing to 5000 and still get the same message.
Any help in resolving this would be appreciated.
Do you have the phones setup in the router also for srst fallback? If you have 5810 setup on the router on one of the phones or as a DN you will need to do something like this
dial-peer voice 5810 voip
progress_ind setup enable 3
voice-class codec 1
voice-class h323 1
session target ipv4:172.x.x.x
by adding the $ after the destination pattern it allows the call to go to call manager and hit your translation patterns and when you are in fall back mode it lets it ring to the phone.