Wav File upload-Chipmunks

Unanswered Question
Mar 25th, 2010
User Badges:

We have Cisco Unity connections ver 7.1.3.  We also have some wav files that were created for call handlers. These wav files sound fine when playing through the computer. When I attmpted to upload them to the CUC server they upload fine, but when they are played back, it plays so fast it sounds like the chipmunks.  I am unable to slow the message down vis the slider on the control panel on CUC screen.

Any help would be grealty appreciated.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Tommer Catlin Thu, 03/25/2010 - 09:22
User Badges:
  • Green, 3000 points or more

Are you playing it directly from the java app or are you playing it through the phone TUI (not click on the java, play on phone)

I notice that in 7.1.3, it sometimes checks the play faster in user playback....

tim-watson Thu, 03/25/2010 - 09:30
User Badges:

Thank you for the quick reply.  I fouind out that the WAV files were not modified in any way.  Once I modified them to CCITT u-Law 44Khz and 8bit mono that seemed to work.

Again, thank you for your assistance.


This Discussion