CISCO WAP4410N

chandramajumdar · ‎03-25-2010

We are using a Cisco WAP4410 access point for our business and since yesterday the device is not responding. We have tried disconnecting the power and then re-connecting it. We have tried different network cables and also tried to reset the device by pressing the reset button for 10 seconds. When the device is powered on the power light blinks and the Ethernet light is on after about 30 minutes the power light is solid green along with the Ethernet light however we cannot ping the device on 192.168.1.245 as well as the device is not grabbing an IP address. The Ethernet LED is not responding when we disconnect the Ethernet cable its just solid green. Please advice on this situation. I am attaching the device specific information below:

Model:                   WAP4410N
Serial NO:               SER133601FL
MAC Address:        001562FFDAA6
PIDVID:                   WAP4410N-A V01

We have about 20 employees that need wireless access. Your help is much appreciated.

Thanks

David Hornstein · ‎03-25-2010

Hmmm interesting.

Ethernet light is also on solid even after you connect it to a switch and you cannot ping the default IP address of the WAP.

The ethernet light should flash when the access point is actively sending to or receiving data from one of the devices

over the Ethernet network port. Almost like that ethernet port on the back of the WAP is stuck on (excuse the term).

Unfortunately, I cannot see any other option, but to avail yourself of the 3-year limited hardware warranty on that product.

Why not get in contact with the Small Business Support center via the following URL:;

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

regards Dave