Restart VG248

Unanswered Question
Mar 25th, 2010

Hi,


I have a CCM Cluster version.6.1.2 and I have a problem with an VG248, using MGCP as signal control. This VG248 in moments is reboot


Cisco VG248 has software version: 1.3(1)

DSP firmware version : 3.6(25C)



I ckeck the voltaje, CPU, status port of the VG248 :


Environment                                                 
        |--------------------------------------------------------------
        | Internal temperature : +21.0 degC - okay                    
        |                                                             
        |     1.8 volts supply :   1.79 volts  - okay                 
        |     3.3 volts supply :   3.24 volts  - okay                 
        |     5.0 volts supply :   5.03 volts  - okay                 
        |    12.0 volts supply :  11.65 volts  - okay                 
        |    48.0 volts supply :  48.12 volts  - okay                 
        |    96.0 volts supply :  96.10 volts  - okay                 
        |                                                             
        |    Chassis fan state : okay 



CPU utilization                                             
        |--------------------------------------------------------------
        |              DSP millisecond ISR : 36%                         
        |              Terminal connection : 7%                       
        |       Ethernet interrupt handler : 5%                       
        |             SLIC millisecond ISR : 3%                      
        |                           Timers : 2%                       
        |                Centisecond timer : 1%                       
        |                  CSM MWI service : 0%                          
        |              slic sysmsg service : 0%                          
        |             Hook state messenger : 0%                      
        |    CID acknowledgement detection : 0%                      
        |             Modem mode detection : 0%                          
        |       Hardware failure detection : 0%                      
        |        XML configuration monitor : 0%                      
        |                                                              
        |                            Total : 54%        
      



On VG248 console there are warnings or errors presentn VG:


WARNING: SCCP 1: Registration failed: Error: DB Config


# Time     Delta Source       Message
------ -------------- ------------ ----------------------
549139 12:14:32    0  W SCCP       1 Registration failed: Error: DB Config
549140 12:14:34 2075  W SCCP     1 Registration failed: Error: DB Config
549141 12:14:36 2103  W SCCP     1 Registration failed: Error: DB Config
549142 12:14:38 2216  W SCCP     1 Registration failed: Error: DB Config
549143 12:14:40 2080  W SCCP     1 Registration failed: Error: DB Config
549144 12:14:42 2091  W SCCP     1 Registration failed: Error: DB Config
549145 12:14:44 2005  W SCCP     1 Registration failed: Error: DB Config
549146 12:14:46 2100  W SCCP     1 Registration failed: Error: DB Config
549147 12:14:48 2112  W SCCP     1 Registration failed: Error: DB Config
549148 12:14:51 2099  W SCCP     1 Registration failed: Error: DB Config
549149 12:14:53 2113  W SCCP     1 Registration failed: Error: DB Config
549150 12:14:55 2073  W SCCP     1 Registration failed: Error: DB Config
549151 12:14:57 2001  W SCCP     1 Registration failed: Error: DB Config
549152 12:14:59 2000  W SCCP     1 Registration failed: Error: DB Config
549153 12:15:01 2006  W SCCP     1 Registration failed: Error: DB Config
549154 12:15:03 2091  W SCCP     1 Registration failed: Error: DB Config
549155 12:15:05 2006  W SCCP     1 Registration failed: Error: DB Config
549156 12:15:07 2102  W SCCP     1 Registration failed: Error: DB Config
549157 12:15:09 2102  W SCCP     1 Registration failed: Error: DB Config
Waiting for events; press ESC or <- to end
549158 12:15:11 2095  W SCCP     1 Registration failed: Error: DB Config



Port status                                                           
   |------------------------------------------------------------------------|
   |     Voice mail virtual port: Not in use                               
   |    1 OnHook  Down        17 OnHook  5017        33 OnHook  5033       
   |    2 OnHook  5002        18 OnHook  5018          34 OffHook 5034       
   |    3 Ringing 5003        19 OnHook  5019            35 OnHook  5037       
   |    4 OnHook  5004        20 OnHook  5020          36 OnHook  5038       
   |    5 OnHook  5005        21 OnCall  5021            37 OnHook  5040       
   |    6 OnCall  5006        22 OnHook  5022            38 OffHook 5041       
   |    7 OnHook  5007        23 OnHook  5023          39 OnHook  5042       
   |    8 OnHook  5008        24 OnHook  5024          40 OnHook  5043       
   |    9 OnHook  5009        25 OnHook  5025          41 OnHook  5044       
   |   10 OnHook  5010        26 OnCall  5026           42 OnHook  5045       
   |   11 OnHook  5011        27 OnHook  5027          43 OnHook  5046       
   |   12 OnHook  5012        28 OnHook  5028          44 OnHook  5047       
   |   13 OnHook  5013        29 OnHook  5099          45 OnHook  5049       
   |   14 OnHook  5014        30 OnHook  5030          46 OnHook  5050       
   |   15 OnHook  5015        31 OnHook  5031          47 OffHook 5051       
   |   16 OnHook  5016        32 OnCall  5032            48 OnHook  5052       
   |                  '+' - Message Waiting Indicator on                    |
--- ------------------------------------------------------------------------ ---
WARNING: SCCP 1: Registration failed: Error: DB Config




Any help would be useful.
TIA
Jose Olivares
Adexus S.A

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Overall Rating: 5 (2 ratings)
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David Hailey Thu, 03/25/2010 - 14:14

Registration Failed: Error DB Config typically indicates that the MAC address is incorrect in the gateway configuration.


Hailey


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Chris Westervelt Mon, 05/02/2016 - 17:12

I realize this post is old but I just wanted to add my $0.2.


I was having issues with SIP phones registering due to my TFTP service being down, after restarting the service and leaving it for a few days the requests were over 40,000 (this is with about 600 devices) 

Turns out the VG248 had a few ports enabled but not configured in CUCM, so it was trying to auto register these ports at 15 TFTP requests a second, with the same Registration failed: Error: DB Config. 

After disabling these ports my issues seem to have subsided. 

William Bell Thu, 03/25/2010 - 16:55

Jose,


The VG-248 uses SCCP not MGCP.  The registration error you are seeing is port 1 on the VG-248 most likely. I don't think it is a MAC address issue since it appears that your other ports are registered just fine and when you create the vg248 the MAC addresses for each station port is automatically generated from the first 10-digits of the MAC you provided when creating the gateway.  If the MAC was wrong then none of your ports would register.


What I suspect is that port 1 is not configured in the CUCM.    Connect to your CUCM server.  Go to the configuration page for the vg248 in question.  Is the first port marked with a "?" icon?  If so, then you need to configure the port in CUCM.  As an alternative, you can shut down the port on the VG-248 from the port configuration menu.  One of these options should stop the SCCP messages in the log.  Unless, of course, I am not understanding the problem.


You do say in your original post that: "This VG248 in  moments is reboot".  Does this mean that shortly after you captured the screen output that the vg248 system reloads?  When it reloads and comes on line, do all of the ports register?


If so, how often does this occur?  Have you enabled tracing levels on the VG-248?  If you do, you may want to enable syslog as well because the log on the vg248 is wiped when it reloads.


Let's see what the answers are to these questions first and then move forward from there.


HTH.


Regards,
Bill

Please remember to rate helpful posts.

David Hailey Thu, 03/25/2010 - 17:15

High 5 points to Bill as that's a good catch.  It's been a while since I've worked with a VG248 so definitely valid points from Bill.  Can you elaborate a bit on what is exactly going on with the gateway?


Hailey

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