Voice Hunt Group hang up in Call Manager Express

Answered Question
Mar 25th, 2010

  Hi All, I have a UC500 I inherited and I've set up a Voice Hunt group off the Auto Attendent. However, when a call comes in and the outside caller presses the option it rings the hunt group twice then hangs up. It does broadcast the call to all the phones in the group but, hangs up. I have the timeout set to 50 seconds but, whether its 50 seconds or 10 seconds if the employee doesnet answer the phone within two rings it hangs up on the caller. Here is part of my running-config the hunt group, ephones, and ephone dn's.

Any ideas?

thanks,

Dan

voice hunt-group 1 parallel
final 206
list 201,203,204,205,206,207,211
timeout 50
pilot 501

ephone-dn  9
number BCD
description MoH
moh out-call ABC
!
!
ephone-dn  10  dual-line
number 201
label 201
description Louis Blass
name Louis Blass
call-forward busy 399
call-forward noan 399 timeout 10
translation-profile incoming CallBlocking
!
!
ephone-dn  11  dual-line
number 215
label 215
description 215
name 215
!
!
ephone-dn  12  dual-line
number 203
label 203
description Offers
name Offers
call-forward busy 399
call-forward noan 399 timeout 10
translation-profile incoming CallBlocking
!
!
ephone-dn  13  dual-line
number 204
label 204
description Admin2
name Admin2
call-forward busy 399
call-forward noan 399 timeout 10
translation-profile incoming CallBlocking
!
!
ephone-dn  14  dual-line
number 205
label 205
description Office
name Office
call-forward busy 399
call-forward noan 399 timeout 20
translation-profile incoming CallBlocking
!
!
ephone-dn  15  dual-line
number 206
label 206
description Front Desk
name Front Desk
call-forward busy 399
call-forward noan 399 timeout 30
translation-profile incoming CallBlocking
!
!
ephone-dn  16  octo-line
call-waiting ring
number 207
label 207
description Admin
name Admin
call-forward busy 399
call-forward noan 399 timeout 10
translation-profile incoming CallBlocking
!
!
ephone-dn  18  dual-line
number 209
label 209
description Janett Kraetz
name Janett Kraetz
call-forward busy 399
call-forward noan 399 timeout 10
translation-profile incoming CallBlocking
!
!
ephone-dn  19  dual-line
number 210
label 210
description Carolyn Minor
name Carolyn Minor
call-forward busy 399
call-forward noan 399 timeout 10
translation-profile incoming CallBlocking
!
!
ephone-dn  20  dual-line
number 202
label 202
description Victoria Blass
name Victoria Blass
call-forward busy 399
call-forward noan 399 timeout 10
translation-profile incoming CallBlocking
!
!
ephone-dn  21  dual-line
number 211
label 211
description Field
name Field
call-forward busy 399
call-forward noan 399 timeout 10
translation-profile incoming CallBlocking
!
!
ephone-dn  22  dual-line
number 212
label 212
description Billing
name Billing
call-forward busy 399
call-forward noan 399 timeout 10
translation-profile incoming CallBlocking
!
!
ephone-dn  23  dual-line
number 213
label 213
description Conference#1
name Conference#1
call-forward busy 399
call-forward noan 399 timeout 20
translation-profile incoming CallBlocking
!
!
ephone-dn  24  dual-line
number 214
label 214
description Conference#2
name Conference#2
call-forward busy 399
call-forward noan 399 timeout 20
translation-profile incoming CallBlocking
!
!
ephone-dn  54
number 6...
description ***CCA XFER TO VM EXTENSION***
call-forward all 399
!
!
ephone-dn  55
number A801...
mwi off
!
!
ephone-dn  56
number A800...
mwi on
!
!
ephone-dn  57  dual-line
number 401 no-reg primary
label 401
description 401
name 401
!
!
ephone-dn  58  dual-line
number 402 no-reg primary
label 402
description 402
name 402
!
!
ephone-dn  59  dual-line
number 403 no-reg primary
label 403
description 403
name 403
!
!
ephone-dn  60  dual-line
number 404 no-reg primary
label 404
description 404
name 404
!
!
ephone-dn  61  dual-line
number 405 no-reg primary
label 405
description 405
name 405
!
!
ephone-dn  62  dual-line
number 406 no-reg primary
label 406
description 406
name 406
!
!
ephone-dn  63  dual-line
number 406 no-reg primary
label 406
description 406
name 406
!
!
ephone-dn  64  dual-line
number 407 no-reg primary
label 407
description 407
name 407
!
!
ephone  1
device-security-mode none
video
mac-address 0021.1BFC.8A23
ephone-template 16
username "TJones"
type 524G
button  1:22 2w10 3w14
!
!
!
ephone  2
device-security-mode none
video
mac-address 0013.19DF.DF23
ephone-template 16
username "VBlass"
type 7970
button  1:20 2m12 3m13 4m14
button  5m15 6:16 8m18
!
!
!
ephone  3
device-security-mode none
video
mac-address 0017.0E61.74F2
ephone-template 16
busy-trigger-per-button 4
username "BTeam11" password pass1234
type 7960 addon 1 7914
button  1:15 7:10 8w20 9:12
button  10:13 11:14 12:16 14w18
button  15w19 16:21 17w22 18w23
button  19w24
!
!
!
ephone  4
device-security-mode none
mac-address 0013.19DF.D52D
ephone-template 16
busy-trigger-per-button 4
username "LBlass"
type 7970
button  1:10 2w12 3w13 4w14
button  5w15 6:16 8w18
!
!
!
ephone  5
device-security-mode none
busy-trigger-per-button 4
!
!
!
ephone  6
device-security-mode none
video
mac-address 0021.1BFC.A0C8
ephone-template 16
username "DMonroy"
type 524G
button  2w10 3w14 4w15
!
!
!
ephone  7
device-security-mode none
video   
mac-address 0021.1BFC.8A25
ephone-template 16
username "BTeam13" password 12345
type 524G
button  1:23 2m10 3m14 4m15
!
!
!
ephone  8
device-security-mode none
video
mac-address 0021.1BFC.A0C3
ephone-template 16
busy-trigger-per-button 2
username "EDecker"
type 524G
button  1:21 2w10 3w14 4:15
!
!
!
ephone  9
device-security-mode none
video
mac-address 0021.1BFC.9C75
ephone-template 16
username "JKraetz"
type 524G
button  1:18 2w10 3w14 4w15
!
!
!
ephone  10
device-security-mode none
video
mac-address 0021.1BFC.A0C6
ephone-template 16
username "BTeam14" password 12345
type 524G
button  1:24 2w10 3w14 4w15
!
!        
!
ephone  11
device-security-mode none
video
mac-address 0021.1BFC.A0C4
ephone-template 16
username "CMinor"
type 524G
button  1:19 2w10 3w14 4w15
!
!
!
ephone  12
device-security-mode none
video
mac-address 0019.E710.E265
ephone-template 16
busy-trigger-per-button 4
username "JDiaz"
type 7960 addon 1 7914
button  1:12 7w10 8w20 9w13
button  10w14 11f15 12:16 14w18
button  15w19 16w21 17w22 18w23
button  19w24
!
!
!
ephone  13
device-security-mode none
video
mac-address 0016.4661.261D
ephone-template 16
busy-trigger-per-button 4
username "VAraiza" password 12345
type 7960 addon 1 7914
button  1:13 7w10 8w20 9w12
button  10w14 11:15 12:16 14w18
button  15w19 16w21 17w22 18w23
button  19w24
!
!        
!
ephone  14
device-security-mode none
video
mac-address 001A.E22A.E65A
ephone-template 16
busy-trigger-per-button 4
username "JMosley"
type 7960 addon 1 7914
button  1:14 7w10 8w20 9w12
button  10w13 11:15 12:16 14w18
button  15w19 16w21 17w22 18w23
button  19w24
!
!
!
ephone  15
device-security-mode none
video
mac-address 0015.2B76.45D4
ephone-template 16
busy-trigger-per-button 4
username "JHawkins"
type 7960 addon 1 7914
button  1:16 7w10 8w20 9w12
button  10w13 11w14 12:15 14w18
button  15w19 16w21 17w22 18w23
button  19w24
!
!
!
ephone  21
device-security-mode none

I have this problem too.
0 votes
Correct Answer by rob.huffman about 6 years 8 months ago

Hi Dan,

I think you are hitting the restriction that relates to Voice Hunt group settings;

If Call Forward No Answer is configured for a voice hunt-group member, you must set the value of the timeout command in the voice hunt group to a value that is less than the timeout value of the call-forward noan command (yours is @ 50).

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmecover.html#wp1154483


So you will need to change this setting (for example)

ephone-dn  10  dual-line
number 201
label 201
description Louis Blass
name Louis Blass
call-forward busy 399
call-forward noan 399 timeout 10
translation-profile incoming CallBlocking

Cheers!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

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Correct Answer
rob.huffman Fri, 03/26/2010 - 06:16

Hi Dan,

I think you are hitting the restriction that relates to Voice Hunt group settings;

If Call Forward No Answer is configured for a voice hunt-group member, you must set the value of the timeout command in the voice hunt group to a value that is less than the timeout value of the call-forward noan command (yours is @ 50).

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmecover.html#wp1154483


So you will need to change this setting (for example)

ephone-dn  10  dual-line
number 201
label 201
description Louis Blass
name Louis Blass
call-forward busy 399
call-forward noan 399 timeout 10
translation-profile incoming CallBlocking

Cheers!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

dan hale Mon, 03/29/2010 - 15:20

Hi Rob, that was it. I changed the timers on the DN's to match the hunt group timer and it worked like a charm.

Thanks for the help!!

Dan.

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