I am hoping that members of this group will be able to participate in a quick online survey - particulary from community members that currently or have in the past been involved in managing or auditing a Network Operations division within an organisation.
I am hoping to find common elements used to judge the maturity of such a division from the community. The aim is to ascertain whether a maturity model can be developed or exists in some form which can be provided as a practical tool for the review or audit of an existing Network Operations division. The focus is on measurement of maturity/capability rather than on current performance.
I am however aware that there are many organisational structures and varied responsibilities among Network Teams so will expect a variety of responses.
The survey should take less than 10 minutes to complete and I appreciate the time spent by anyone participating in the survey as well as any comments received.
The survey contains 3 short sections:
Qualitative, Quantitative and Industry Capture
Miron du Plessis