Measuring Network Operations Maturity.

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Mar 26th, 2010
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Hi,


I am  hoping that members of this group will be able to participate in a quick online survey - particulary from community members that currently or have in the past been involved in managing or auditing a Network Operations division within an organisation.


I am hoping to find common elements used to judge the maturity of such a division from the community. The aim is to ascertain whether a maturity model can be developed or exists in some form which can be provided as a practical tool for the review or audit of an existing Network Operations division. The focus is on measurement of maturity/capability rather than on current performance.


I am however aware that there are many organisational structures and varied responsibilities among Network Teams so will expect a variety of responses.


The survey should take less than 10 minutes to complete and I appreciate the time spent by anyone participating in the survey as well as any comments received.


The survey contains 3 short sections:

Qualitative, Quantitative and Industry Capture


http://www.surveymonkey.com/s/netopsmaturity


Kind Regards


Miron du Plessis

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