UCCE 7.2.7/CAD 7.2 SR1 Work Flow Action issue

Unanswered Question
Mar 26th, 2010
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This is on UCCE 7.2.7 with CAD 7.2 SR1.

Today, I created Agent Management Work Flow Action in CAD (via Desktop Admin). I want all of my agents within a specific Work Flow Group to be logged out at 9pm on workdays.

I choose the event "Time of day", create a rule and an action. The action is "Agent State Control" with value "AgentLogout". I choose to use automated reason codes. After configuration I hit "apply" and, just to be sure, I also sync the Directory Services.

The action is triggered, but the agent still has to choose the reason code to logout. Does this sound familiar to any of you or am I missing someting?


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