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Voice Mail TIme

rudy.lilly
Level 1
Level 1

It appears that after the changing of the

DST my voicemail is still one hour behind. I'm using

a CME on a 2800 series router. Any ideas on what the re

quired change should be?

1 Accepted Solution

Accepted Solutions

Hi Rudy,

Yes, any CUE version 2.3(4) or greater will solve this issue

Cheers!

Rob

View solution in original post

11 Replies 11

Brandon Buffin
VIP Alumni
VIP Alumni

In the CUE GUI, go to System > Network Time & Time Zone Settings and make sure the time zone and NTP reference are correct.

Brandon

I've confirmed that the settings are correct. It's only when you retrieve the VM dis the date behind 1 hour..??

Is CUE pointing to CME for NTP? Is the time correct on the CME?

Brandon

Yes, the CUE is pointing to th IP of the CME and the time is correct in the displa

y of the CME.

Can you post the following?

From CUE CLI:

show clock

From CME CLE:

show clock

"clock timezone" and "clock summer-time" commands

ntp commands

Brandon

Brandon--I see that the CME show clock is the 1 hour

behind..?? Would that be from the missing upgrade Rob was referring?

Yes it would. Good call, Rob!

Brandon

Rob Huffman
Hall of Fame
Hall of Fame

Hi Rudy,

Just to add one note to the good tips from my friend Brandon (+5 "B")

What version of CUE are you running?

Field Notice: FN - 62682 - U.S. Daylight Saving Time (DST) Policy Changes Effective March 2007 - for All Cisco Unity Express (CUE) Releases Prior to 2.3.4

If Cisco Unity Express is not upgraded to CUE 2.3.4 with the new U.S. DST policy changes, timestamps will exhibit a one hour time clock offset lasting three weeks beginning at 2 A.M. on the second Sunday in March of 2007. They will also exhibit a one hour time clock offset lasting one week beginning at 2 A.M. on the first Sunday in November.

http://www.cisco.com/en/US/ts/fn/620/fn62682.html

Cheers!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

Hi Rob, I'm currently running the Cisco Unity Express Version 2.3

...this is probabaly my issue..??

from the link you've provided I can download an upgrade I presume that will correct the problem?

Hi Rudy,

Yes, any CUE version 2.3(4) or greater will solve this issue

Cheers!

Rob

Thanks to both you and Brandon for your support!!!!

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