Has anyone tried to integrate UCCX 5 Premium with Connectwise PSA? I have a help desk with 10 agents. I have a script that prompts the caller for their customer ID. When the caller enters their customer ID, I want to look up the customer ID in Connectwise PSA and automatically create a ticket for the customer.
Connectwise PSA API uses an HTTP POST request and returns an XML document with the information I want. I wrote able the initial script to read an XML file from a web page, but I am having problems getting UCCX to communicate with Connectwise. The XML file I have is identical to the output of the Connectwise API, and my script works with the test file, but the actual API. I can probably access connectwise through the SQL database, but I prefer to use the API.
One thing I noticed is Connectwise requires HTTPS, and it seems UCCX 5.0 does not.
I am just curious if anyone has worked with this before, or if anyone could point me in the right direction.