Caller NAME on Transfer OUT

tim-watson · ‎03-26-2010

CUCM 7.1.3

We have users that forward their extsnions to their mobile telephones. The caller number transfers to the mobile but not the CALLER NAME. Is there some configuration to accomplish this?.

Brandon Buffin · ‎03-29-2010

The caller ID name that you see is actually determined by the terminating carrier. It cannot be sent as the caller ID number can. In this case, the mobile carrier, does a database lookup based on the caller ID number to determine the name to display.

Hope this helps.

Brandon

tim-watson · ‎03-29-2010

Yes, but if that NAME is coming in from the telephone system, should it not be able to be presented

when the call is transferred out to another number,? In this case a mobile?

Scenario

Call in to >CUCM with Caller Name &Caller ID. Called partry has a CFWDAll to a >mobile number. The number appears but not the name of the calling party

Aaron Harrison · ‎03-29-2010

Hi

The ability to send name out to the PSTN is pretty rare, at least in the countries I've worked in.

Save and name the numbers in your mobile handset memory

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!