CFwDALL Not Passing CID INfo

Unanswered Question
Mar 28th, 2010

I have a couple new installs where the client wants all calls forwarded to an agent after hours, which we are doing, however the CID of course is coming from the Office, I need to be able to pass the CID information to that call, which I have done with PRI lines but have no idea how to do with FXO lines? Anyone have any idea's? Xlate patterns?

I appreciate the help!

I have this problem too.
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Marcos Hernandez Sun, 03/28/2010 - 13:53

Original caller ID for outbound calls is not possible on FXO. The CLID information is controlled by the CO provider, not the Cisco CPE.


Thanks,


Marcos

Eivind Jonassen Wed, 03/31/2010 - 14:00

Marcos,

Is this possible with BRI?? The term is Call defelction I belive. We have other PBX´s that do the job, but I haven´t been able to enable this on the UC.

Thanks,

Eivind

Eivind Jonassen Mon, 04/05/2010 - 11:41

Marcos,

Are you sure? Only documents I can find on the cisco web is that it´s only supported with PRI and QSIG. I´ve tried to open TAC case´s a couple of times with no luck. Please HELP :)

Thanks,

Eivind

Update:

I've found this documents:

http://www.ciscosystems.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmsys/a08procl.html#wp1156053

Message was edited by: Eivind Jonassen

Marcos Hernandez Thu, 04/08/2010 - 03:49

If you mean passing the redirect number to the PSTN provider, that should be supported by any ISDN interface.

Thanks,

Marcos

Eivind Jonassen Thu, 04/08/2010 - 06:18

Hi,

I want the PSTN provider to "pull back" the call and redirect it, and then free up the B-channel from the BRI. This should only occur when a phone on the UC500 is set to "call forward all".

This is possible on Asterisk, NEC, Nortel and Alcatel to mention a few....

Thanks,

Eivind

chrisavants Thu, 04/08/2010 - 09:03

You can do that by configuring a CO/Line, and by dialing the assigned "special Codes" from the telco...

Marcos Hernandez Thu, 04/08/2010 - 09:39

I see now. If this is done with star codes, or "special codes" as it was mentioned, I will need to take a look at a Q931 trace for a "good call" to see what we can do on our side.

Marcos