03-28-2010 12:33 PM - edited 03-21-2019 02:22 AM
I have a couple new installs where the client wants all calls forwarded to an agent after hours, which we are doing, however the CID of course is coming from the Office, I need to be able to pass the CID information to that call, which I have done with PRI lines but have no idea how to do with FXO lines? Anyone have any idea's? Xlate patterns?
I appreciate the help!
03-28-2010 01:53 PM
Original caller ID for outbound calls is not possible on FXO. The CLID information is controlled by the CO provider, not the Cisco CPE.
Thanks,
Marcos
03-31-2010 02:00 PM
Marcos,
Is this possible with BRI?? The term is Call defelction I belive. We have other PBX´s that do the job, but I haven´t been able to enable this on the UC.
Thanks,
Eivind
04-05-2010 08:28 AM
Hi Eivind,
This should be possible on BRI, yes.
Thanks,
Marcos
04-05-2010 11:41 AM
Marcos,
Are you sure? Only documents I can find on the cisco web is that it´s only supported with PRI and QSIG. I´ve tried to open TAC case´s a couple of times with no luck. Please HELP :)
Thanks,
Eivind
Update:
I've found this documents:
http://www.ciscosystems.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmsys/a08procl.html#wp1156053
Message was edited by: Eivind Jonassen
04-08-2010 03:49 AM
If you mean passing the redirect number to the PSTN provider, that should be supported by any ISDN interface.
Thanks,
Marcos
04-08-2010 06:18 AM
Hi,
I want the PSTN provider to "pull back" the call and redirect it, and then free up the B-channel from the BRI. This should only occur when a phone on the UC500 is set to "call forward all".
This is possible on Asterisk, NEC, Nortel and Alcatel to mention a few....
Thanks,
Eivind
04-08-2010 09:03 AM
You can do that by configuring a CO/Line, and by dialing the assigned "special Codes" from the telco...
04-08-2010 09:39 AM
I see now. If this is done with star codes, or "special codes" as it was mentioned, I will need to take a look at a Q931 trace for a "good call" to see what we can do on our side.
Marcos
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