Visual Voicemail Speed

Unanswered Question
Mar 29th, 2010


I installed Vicual Voicemail with Unity Connection It works but if I playback the messages Unity play them with the speed 1,5.

I can reduce the speed with the Phoneinterface but the next time I call Unity Connection its fast again. How can I reduce the speed all the time?

thanks Achim

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Markus Schneider Mon, 03/29/2010 - 05:51

There are a few places to change the playback settings, such as either from the Unity Connection admin web page (Users > (userid) >

Playback Message Settings); or via PCA / Unity Assistant under Preferences > Message playback.

The setting will affect both TUI and Visual Voicemail calls.

It should be changeable via the setting you're using, but there is a defect, CSCsv69533, that is currently preventing this.

Markus Schneider Mon, 04/12/2010 - 05:16

Actually, I was mistaken in that defect ID.  Sorry about that!  The correct one is CSCtf90785.  There is no direct workaround via Visual Voicemail unfortunately; i.e. the playback settings can only be saved when you use PCA/Unity Assistant, the Telephony User Interface, and/or admin web pages.

Currently I see the defect is being addressed in Unity Connection 8.5.  If there is an urgent need for it to be addressed earlier, I'd suggest opening up a TAC case as they would be able to see if there are any plans to integrate it into another release or something like that.


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