Visual Voicemail Speed

Unanswered Question
Mar 29th, 2010
User Badges:

Hello,


I installed Vicual Voicemail with Unity Connection 7.1.3.10000-68. It works but if I playback the messages Unity play them with the speed 1,5.

I can reduce the speed with the Phoneinterface but the next time I call Unity Connection its fast again. How can I reduce the speed all the time?



thanks Achim

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Rob Huffman Mon, 03/29/2010 - 05:47
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Achim,


Make sure to un-check this setting that allows admins to disable the "sticky" speed settings ** Advanced > Conversations> Save Speed and Volume Changes Made by User **


Cheers!

Rob




Please support CSC Helps Haiti


https://supportforums.cisco.com/docs/DOC-8895


https://supportforums.cisco.com/docs/DOC-8727

Markus Schneider Mon, 03/29/2010 - 05:51
User Badges:
  • Cisco Employee,

There are a few places to change the playback settings, such as either from the Unity Connection admin web page (Users > (userid) >

Playback Message Settings); or via PCA / Unity Assistant under Preferences > Message playback.

The setting will affect both TUI and Visual Voicemail calls.

It should be changeable via the setting you're using, but there is a defect, CSCsv69533, that is currently preventing this.

Markus Schneider Mon, 04/12/2010 - 05:16
User Badges:
  • Cisco Employee,

Actually, I was mistaken in that defect ID.  Sorry about that!  The correct one is CSCtf90785.  There is no direct workaround via Visual Voicemail unfortunately; i.e. the playback settings can only be saved when you use PCA/Unity Assistant, the Telephony User Interface, and/or admin web pages.

Currently I see the defect is being addressed in Unity Connection 8.5.  If there is an urgent need for it to be addressed earlier, I'd suggest opening up a TAC case as they would be able to see if there are any plans to integrate it into another release or something like that.

Actions

This Discussion