Visual Voicemail Speed

astrohmeier · ‎03-29-2010

Hello,

I installed Vicual Voicemail with Unity Connection 7.1.3.10000-68. It works but if I playback the messages Unity play them with the speed 1,5.

I can reduce the speed with the Phoneinterface but the next time I call Unity Connection its fast again. How can I reduce the speed all the time?

thanks Achim

Rob Huffman · ‎03-29-2010

Hi Achim,

Make sure to un-check this setting that allows admins to disable the "sticky" speed settings ** Advanced > Conversations> Save Speed and Volume Changes Made by User **

Cheers!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

Markus Schneider · ‎03-29-2010

There are a few places to change the playback settings, such as either from the Unity Connection admin web page (Users > (userid) >

Playback Message Settings); or via PCA / Unity Assistant under Preferences > Message playback.

The setting will affect both TUI and Visual Voicemail calls.

It should be changeable via the setting you're using, but there is a defect, CSCsv69533, that is currently preventing this.

astrohmeier · ‎04-11-2010

Hi,

the bug CSCsv69533 is not visible for me. What do this bug say and is there a solution?

thanks Achim

Markus Schneider · ‎04-12-2010

Actually, I was mistaken in that defect ID. Sorry about that! The correct one is CSCtf90785. There is no direct workaround via Visual Voicemail unfortunately; i.e. the playback settings can only be saved when you use PCA/Unity Assistant, the Telephony User Interface, and/or admin web pages.

Currently I see the defect is being addressed in Unity Connection 8.5. If there is an urgent need for it to be addressed earlier, I'd suggest opening up a TAC case as they would be able to see if there are any plans to integrate it into another release or something like that.