03-29-2010 12:47 AM - edited 03-19-2019 12:42 AM
Hello,
I installed Vicual Voicemail with Unity Connection 7.1.3.10000-68. It works but if I playback the messages Unity play them with the speed 1,5.
I can reduce the speed with the Phoneinterface but the next time I call Unity Connection its fast again. How can I reduce the speed all the time?
thanks Achim
03-29-2010 05:47 AM
Hi Achim,
Make sure to un-check this setting that allows admins to disable the "sticky" speed settings ** Advanced > Conversations> Save Speed and Volume Changes Made by User **
Cheers!
Rob
Please support CSC Helps Haiti
03-29-2010 05:51 AM
There are a few places to change the playback settings, such as either from the Unity Connection admin web page (Users > (userid) >
Playback Message Settings); or via PCA / Unity Assistant under Preferences > Message playback.
The setting will affect both TUI and Visual Voicemail calls.
It should be changeable via the setting you're using, but there is a defect, CSCsv69533, that is currently preventing this.
04-11-2010 11:01 PM
Hi,
the bug CSCsv69533 is not visible for me. What do this bug say and is there a solution?
thanks Achim
04-12-2010 05:16 AM
Actually, I was mistaken in that defect ID. Sorry about that! The correct one is CSCtf90785. There is no direct workaround via Visual Voicemail unfortunately; i.e. the playback settings can only be saved when you use PCA/Unity Assistant, the Telephony User Interface, and/or admin web pages.
Currently I see the defect is being addressed in Unity Connection 8.5. If there is an urgent need for it to be addressed earlier, I'd suggest opening up a TAC case as they would be able to see if there are any plans to integrate it into another release or something like that.
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