I have a CUCM 7825 I4 with CUCM 6.1.2000-2 and sometimes the server goes to an undetermined state and I can't acces neither by console nor http, but I see this message in the console: EXT3-fs error (device sd(8,6)) in start_transaction: Journal has aborted. I have to reboot the server for recover the server.
Anyone knows what the problem is?
Thanks in advance
Review the notes and information here in this defect:
CSCsv49493 Bug Details
|7828-H3 server goes down with Journal Aborted error|
Phone services will go down, and server will only be semi-responsive. Local console access will show the following error constantly scrolling across the screen.
EXT3-fs error (device sd(8,6)) in start_transaction: Journal has aborted
During normal operation services will go down. Reboot will bring services back up for a while, anywhere between a couple hours and a couple days. Seen most frequently on MCS7828-H3-K9/BE but has been reported on MCS7825-H2-IPC1 and MCS7825-H3. This defect is for the MCS7828-H3 servers only.
Shut down the server, and remove the first hard drive until a final fix is available.
If server still fails, try switching to the other drive. Watch during boot up for any errors which might indicate hardware failure (SMART errors in particular).
If server stills fails on 2nd drive, leave one drive in, and reinstall CUCM.
This issue was tracked to a firmware problem on the hard drives. A firmware update is available on cisco.com. Please download the readme and iso for 7828h3-hddfwupdate-v11 under the MCS 7828-H3 Unified Communications Manager Appliance.
You may want to open a TAC case on this and verify if a firmware update is available for your specific model of server. Highly likely you could be seeing this issue even though your hardware is not explicity "reported" in the conditions.
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