Solved: CUCM HUNG AND DISPLAYS THE MESSAGE "EXT3-fs error (device sd(8,6)) in start_transaction: Journal has...

RAUL GONZALEZ CALVO · ‎03-29-2010

Hello,

I have a CUCM 7825 I4 with CUCM 6.1.2000-2 and sometimes the server goes to an undetermined state and I can't acces neither by console nor http, but I see this message in the console: EXT3-fs error (device sd(8,6)) in start_transaction: Journal has aborted. I have to reboot the server for recover the server.

Anyone knows what the problem is?

Thanks in advance

David Hailey · ‎04-01-2010

Raul,

Review the notes and information here in this defect:

CSCsv49493 Bug Details

7828-H3 server goes down with Journal Aborted error

Symptom:
Phone services will go down, and server will only be semi-responsive. Local console access will show the following error constantly scrolling across the screen.
EXT3-fs error (device sd(8,6)) in start_transaction: Journal has aborted

Conditions:
During normal operation services will go down. Reboot will bring services back up for a while, anywhere between a couple hours and a couple days. Seen most frequently on MCS7828-H3-K9/BE but has been reported on MCS7825-H2-IPC1 and MCS7825-H3. This defect is for the MCS7828-H3 servers only.

Workaround:
Shut down the server, and remove the first hard drive until a final fix is available.
If server still fails, try switching to the other drive. Watch during boot up for any errors which might indicate hardware failure (SMART errors in particular).
If server stills fails on 2nd drive, leave one drive in, and reinstall CUCM.

Further Information
This issue was tracked to a firmware problem on the hard drives. A firmware update is available on cisco.com. Please download the readme and iso for 7828h3-hddfwupdate-v11 under the MCS 7828-H3 Unified Communications Manager Appliance.
Direct link:
http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=Firmware&mdfid=281023410&sftType=Voice+Applications+OS+and+BIOS+Updates&optPlat=&nodecount=2&edesignator=null&modelName=Cisco+Unified+Communications+Manager+Version+6.1&treeMdfId=27887524...

You may want to open a TAC case on this and verify if a firmware update is available for your specific model of server. Highly likely you could be seeing this issue even though your hardware is not explicity "reported" in the conditions.

Hailey

Please rate helpful posts!

View solution in original post

David Hailey · ‎04-01-2010

Raul,

Review the notes and information here in this defect:

CSCsv49493 Bug Details

7828-H3 server goes down with Journal Aborted error

Symptom:
Phone services will go down, and server will only be semi-responsive. Local console access will show the following error constantly scrolling across the screen.
EXT3-fs error (device sd(8,6)) in start_transaction: Journal has aborted

Conditions:
During normal operation services will go down. Reboot will bring services back up for a while, anywhere between a couple hours and a couple days. Seen most frequently on MCS7828-H3-K9/BE but has been reported on MCS7825-H2-IPC1 and MCS7825-H3. This defect is for the MCS7828-H3 servers only.

Workaround:
Shut down the server, and remove the first hard drive until a final fix is available.
If server still fails, try switching to the other drive. Watch during boot up for any errors which might indicate hardware failure (SMART errors in particular).
If server stills fails on 2nd drive, leave one drive in, and reinstall CUCM.

Further Information
This issue was tracked to a firmware problem on the hard drives. A firmware update is available on cisco.com. Please download the readme and iso for 7828h3-hddfwupdate-v11 under the MCS 7828-H3 Unified Communications Manager Appliance.
Direct link:
http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=Firmware&mdfid=281023410&sftType=Voice+Applications+OS+and+BIOS+Updates&optPlat=&nodecount=2&edesignator=null&modelName=Cisco+Unified+Communications+Manager+Version+6.1&treeMdfId=27887524...

You may want to open a TAC case on this and verify if a firmware update is available for your specific model of server. Highly likely you could be seeing this issue even though your hardware is not explicity "reported" in the conditions.

Hailey

Please rate helpful posts!

Yorick Petey · ‎06-11-2010

Hi Raul,

Did you fix this issue on your server?

I have exactly the same problem after an electric outage on our 7828-H3 business edition. It starts and 5 minutes after the CLI access, this message is displayed on the console.

I tried to start the FW upgrade tool for the disks, but the tool says the version of the disk is not the one expected.

Thank you for your feedback.

Yorick

RAUL GONZALEZ CALVO · ‎06-13-2010

Hi Yorick,

Finally I opened a case with cisco and Cisco opened a case with IBM. The problem seem a Firmware problem with HD. I couldn't upgrade the firmware so I had to replace both HD's in server and reinstall the CallManager.

Regards, Raul

MOHAMMAD AL-BARGHOUTHI · ‎08-22-2012

Dears All;

I have the same problem but the electricity no outage, the problem repeated three time in this month, the problem resolved after reboot server,

can any one help me,

Hardware platform type	7825I2
The CPU type	Intel(R) Pentium(R) D CPU 2.80GHz
Memory	4096 Mbytes

BR

CUCM HUNG AND DISPLAYS THE MESSAGE "EXT3-fs error (device sd(8,6)) in start_transaction: Journal has aborted" IN CONSOLE

CSCsv49493 Bug Details

CSCsv49493 Bug Details