Is there a way to factory reset a SPA5xxG Series phone from the web interface or remotely?

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David Hornstein Mon, 03/29/2010 - 06:25
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Hi Jon,

I am unaware, personally, how this can be achieved via CCA or the SPA525G GUI.

SPA525G, with firmware 7.4.3 installed on the unit, I would have to ask someone to press the following key combination, settings key, press 9 and then press 2.

Which wasn't what you wanted to hear.

regards Dave

Steven DiStefano Mon, 03/29/2010 - 06:43
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So CCA has a Topology View.  In it, all the phones are shown.   You can highlight the phone, then 'right mouse click' it and the reboot selection can be seet (or reset, I forgot which it was).  But that will reset the SPA5xxx phone remotely.

The UC500 has a VPN server.  You can VPN (remotely) into the UC500 system with CCA and do this.  So this may solve the business requirement.

Steve D

I believe you are pointing here to 'reboot' the phone the TS wants to reset all defaults to the phone so he can start over (i have seen a few times that the phones looses their mind and start behaving weird, especially when changing the configuration a lot)

anyway if you are pointing to reset to configuration defaults, how can we achieve this using the provisioning system or something else?

icastrov Tue, 03/30/2010 - 03:04
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I'm afraid that there's no way to factory reset a SPA5xxG phone remotely...



Steven DiStefano Tue, 03/30/2010 - 06:22
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you are right about reboot.  Sorry.   But I just had a light go on.

The phone itself has a Setup button.   press that and scroll all the way down to menu #7 which says Factory Reset

maybe this was there all the while for us to use.....

jonathan.vaught Tue, 03/30/2010 - 08:58
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Thanks for the useful feedback - what I am trying to acheive is apparently not possible without physically being in front of the phone to press the necessary buttons to return to factory default. This would be a great feature - especially if you are trying to move toward a zero-touch installation as we are. thanks.

CTRLITINC Tue, 04/13/2010 - 18:25
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You can create a baseline by manually setting the phone to factory default. You can then get the XML by using:


You can then use this default configuration file and use the following Provisioning URL to upload the baseline XML to a web server, then use the following url to resync your phone:


myPhoneIpAddress = You phone you wish to reset

myHostedWebServer = A web server that the phone can access.

spaconfig.xml = The baseline xml file from a factory reset phone. This will be the XML you upload to a web server your phone has access to.


Steve Wofford

Call Ctrl Call Manager for

SPA900 - SPA500 IP Phones


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