CUP maximum user count

Unanswered Question
Mar 29th, 2010

So I AD integrated UCM (6.1) and I see 3300 end users. Now when I flip over to CUP (7.0) I only see 1,062 users....


My fear is that I have hit a limit on the box, but my hope is that someone has a work around.


It is a 7825 which has a user limit of 1,000, but I had assumed that the limit was based on the number of CUP/CUPC enabled users and not on the total user count.


I really hope there is a workaround.


Thanks,


-Scott

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William Bell Mon, 03/29/2010 - 09:09

Please clarify what you mean by CUP only sees 1062 users?  CUPS or CUPC?   In CUPS, I thought that the user list would only show the users you flagged in CUCM with the CUPS/CUPC feature.  IOW, users are only replicated when they are enabled for CUPS use.  At least, that is my understanding.


From an LDAP query perspective.  I believe this is done by CUPC (even though CUPS has a the LDAP search string specified).


The question I have:  How many users in CUCM are enabled with the CUPS/CUPC feature?  Is it 1062?


HTH.


Regards,
Bill

scott.hammond Mon, 03/29/2010 - 10:50

Im talking about CUP 7 and just looking at "end users", in CUP 6 you are correct we only see CUP/CUPC enabled users. In 7 I am seeing the entire directory or at least 1,062 of them.


So I have 38 CUP enabled users in the 1,062, yet there are 50 some CUP enabled users in the UCM user directory.

Aaron Harrison Mon, 03/29/2010 - 09:17

Hi


Where do you see this user count?


How many users have you got enabled for CUPC? As in licenses assigned in CCM?


Pick a user who isn't shown on CUPC, and give them a license... then see if they appear in CUPS (possibly in 'Unassigned Users' on the topology page if you don't see them wherever you are looking now).


Regards


Aaron

scott.hammond Mon, 03/29/2010 - 12:15

Okay I just restarted the Sync Agent service and suddenly all 3341 users are showing up in CUP.


Admittedly I feel kinda silly for not trying that earlier.


Thanks for the input though.

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