We have a mixed Cisco/Avaya campus with an MGCP gateway providing connectivity between the legacy PBX and the Cisco voice network. I have a wireless upgrade going on, and plan to replace a number of spectralink wireless phones with Cisco 7925 wireless phones. The CFNA coverage path for these phones needs to point to a hunt pilot that can offer the unanswered calls to one or more avaya desk phones for a specified period of time, before sending the call to another Cisco wireless phone as a last resort.
The coverage would look like this:
Cisco wireless goes unanswered, CFNA point to hunt pilot
Hunt pilot directs call to Avaya extension (5 digit dial across MGCP gateway)
If this is unanswered after 20 seconds, call is forwarded to a second avaya extension
If this is unanswered after 20 seconds, call is forwarded to a second Cisco wireless phone until answered.
The problem that I have is that the avaya phone extensions can not be added to a line group, and the hunt pilot does not respect CallFwdAll (on a CTI Port), so calls are failing to make it to the avaya extensions. We have looked at a couple of options, and using the Cisco hunt pilot would be the cleanest in terms of trunk usage, etc. If I send the calls to an Avaya pilot, I may end up hairpinning calls back across the gateway. My Avaya team tells me they can do this, but it seems like a convoluted way to solve the requirement.
Is there an accepted way to make this call logic work in a mixed environment?
Thanks in advance for your ideas.
I have this problem too.