- Bronze, 100 points or more
I know this is behavior by design but thought it would be worth pointing this out. Hopefully it can be adjusted in a future release.
If I have a UCC SNR user who's SNR rule is set to pick up in 0 seconds that is also a part of a call blast group, UCC will pick up the call and process for SNR whenever the blast group pilot is called.
Conversely, when using IOS SNR and the same blast group is called, SNR does not kick in for the user until the call is transferred to them or if they are called directly.
It would make sense for the Call Connector server to align with this same behavior. Are there any plans for this in an upcoming version?