SPA400 Line cutoffs - Help with tracing logs

Unanswered Question
Mar 29th, 2010
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Hi guys, I have multiple SPA400 units that keeps cuting off lines while in conversation @ many of my clients commerces, they are all very sick of this random problems. Everytime we test the line, it goes flawlessly but I did myself experience cutoffs while in conversation @ their locations.


Here is trace of the SPA400 log on our Syslog. Coudl it be fixed with the line disconnect settings or the tones ?

Notice the line cut @ 18:56:32...


24.212.117.23 03/29/10 20:17:06 03/29/10 20:17:06 cnq117-23 unknown (0) Unknown   "0008860812 - UTIL: time=03292017<\0x0D><\0x0A>"
24.212.117.23 03/29/10 20:17:06 03/29/10 20:17:06 cnq117-23 unknown (0) Unknown   "0008860812 - UTIL: param type=1 <\0x0D><\0x0A>"
24.212.117.23 03/29/10 20:17:06 03/29/10 20:17:06 cnq117-23 unknown (0) Unknown   "0008860811 - UTIL: got raw msg = <\0x01><\0x08>03292017<\0x07><\0x0C>CORRIVEAU S.<\0x03><\0x0B>98197626676, length=37<\0x0D><\0x0A>"
24.212.117.23 03/29/10 20:17:06 03/29/10 20:17:06 cnq117-23 unknown (0) Unknown   "0008860811 - UTIL: Going to parse MDMF type CID info<\0x0D><\0x0A>"
24.212.117.23 03/29/10 18:56:32 03/29/10 18:56:32 cnq117-23 unknown (0) Unknown   "0006443684 - vm_use = 0<\0x0A><\0x0D><\0x0A>"
24.212.117.23 03/29/10 18:56:32 03/29/10 18:56:32 cnq117-23 unknown (0) Unknown   "0006443674 -   == Spawn extension (home, 900, 1) exited non-zero on 'SIP/9000-2ecb'<\0x0A><\0x0D><\0x0A>"
24.212.117.23 03/29/10 18:56:32 03/29/10 18:56:32 cnq117-23 unknown (0) Unknown   "0006443429 - Failed to write frame<\0x0A><\0x0D><\0x0A>"
24.212.117.23 03/29/10 18:56:31 03/29/10 18:56:31 cnq117-23 unknown (0) Unknown   "0006443344 -     -- User hung up<\0x0A><\0x0D><\0x0A>"
24.212.117.23 03/29/10 18:56:31 03/29/10 18:56:31 cnq117-23 unknown (0) Unknown   "0006442889 - RTP Read too short<\0x0A><\0x0D><\0x0A>"
24.212.117.23 03/29/10 18:55:52 03/29/10 18:55:52 cnq117-23 unknown (0) Unknown   "0006423758 -     -- x=0, open writing:  /var/mnt/spa400vm/var/spool/voicemail/pbx-sipura-test/101/inbox/msg0000 format: pcm, 0x101b83e8<\0x0A><\0x0D><\0x0A>"
24.212.117.23 03/29/10 18:55:52 03/29/10 18:55:52 cnq117-23 unknown (0) Unknown   "0006423744 -     -- Recording the message<\0x0A><\0x0D><\0x0A>"
24.212.117.23 03/29/10 18:55:35 03/29/10 18:55:35 cnq117-23 unknown (0) Unknown   "0006415264 - imbid 101<\0x0A><\0x0D><\0x0A>"
24.212.117.23 03/29/10 18:55:35 03/29/10 18:55:35 cnq117-23 unknown (0) Unknown   "0006415259 - imbid 101<\0x0A><\0x0D><\0x0A>"
24.212.117.23 03/29/10 18:55:35 03/29/10 18:55:35 cnq117-23 unknown (0) Unknown   "0006415249 - Diversion reason no-answer<\0x0A><\0x0D><\0x0A>"
24.212.117.23 03/29/10 18:55:35 03/29/10 18:55:35 cnq117-23 unknown (0) Unknown   "0006415184 - SSMU: 1, ...found free entry 0 in main map for the change codec insertion<\0x0A><\0x0D><\0x0A>"
24.212.117.23 03/29/10 18:55:35 03/29/10 18:55:35 cnq117-23 unknown (0) Unknown   "0006415184 - SSMU: 1, ...found free entry 0 in main map for the change codec insertion<\0x0A><\0x0D><\0x0A>"
24.212.117.23 03/29/10 18:55:35 03/29/10 18:55:35 cnq117-23 unknown (0) Unknown   "0006415079 -     -- Executing <\0x1B>[1;36;40mVoiceMail<\0x1B>[0;37;40m(""<\0x1B>[1;35;40mSIP/9000-2ecb<\0x1B>[0;37;40m"", ""<\0x1B>[1;35;40mu101<\0x1B>[0;37;40m"") in new stack<\0x0A><\0x0D><\0x0A>"
24.212.117.23 03/29/10 18:55:35 03/29/10 18:55:35 cnq117-23 unknown (0) Unknown   "0006415064 -     -- mailbox-context in file chan_sip.c, at line 7757, extern = pbx-sipura-test<\0x0A><\0x0D><\0x0A>"
24.212.117.23 03/29/10 18:55:35 03/29/10 18:55:35 cnq117-23 unknown (0) Unknown   "0006415059 - Diversion reason is no-answer<\0x0A><\0x0D><\0x0A>"
24.212.117.23 03/29/10 18:55:35 03/29/10 18:55:35 cnq117-23 unknown (0) Unknown   "0006415053 - no-answer no-answer<\0x0A><\0x0D><\0x0A>"
24.212.117.23 03/29/10 18:55:35 03/29/10 18:55:35 cnq117-23 unknown (0) Unknown   "0006415044 - <sip:[email protected]>;ref=101;reason=no-answer;vmclerid=918197372405;mbid=101<\0x0A><\0x0D><\0x0A>"
24.212.117.23 03/29/10 18:55:35 03/29/10 18:55:35 cnq117-23 unknown (0) Unknown   "0006415039 - get_divreason Referred-By<\0x0A><\0x0D><\0x0A>"
24.212.117.23 03/29/10 18:54:49 03/29/10 18:54:49 cnq117-23 unknown (0) Unknown   "0006391969 - Port = 11159<\0x0D><\0x0A>"
24.212.117.23 03/29/10 18:54:43 03/29/10 18:54:43 cnq117-23 unknown (0) Unknown   "0006389047 - UTIL: number=918197372405<\0x0D><\0x0A>"
24.212.117.23 03/29/10 18:54:43 03/29/10 18:54:43 cnq117-23 unknown (0) Unknown   "0006389046 - UTIL: param type=3 <\0x0D><\0x0A>"
24.212.117.23 03/29/10 18:54:43 03/29/10 18:54:43 cnq117-23 unknown (0) Unknown   "0006389046 - UTIL: param type=7 <\0x0D><\0x0A>"




Please help us , we have had this issue for over a year !

Thank you in advance !

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Alberto Montilla Tue, 03/30/2010 - 07:41
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  • Cisco Employee,

Dear Sir;


Please ensure PSTN lines do not have call waiting. SPA400 does not support it over PSTN lines. This may be one source of the issue. Which country are you based?


Regards
Alberto

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