PTMServer Issue

Unanswered Question
Mar 29th, 2010

Hi Everyone,

I'm getting the error message below when I click on "Polling and Threshold":

"Could not retrieve data since the PTMServer process is down. Please restart the process and perform this operation again".

I have already restarted the process under CS>Server>Processes, restarted Daemon Manager, and even restarted the whole server but I still get the same message. I noticed that the status is "Program started-no mngt msg" which I think is not the desired status, instead it should be "Running Normally".

Anyone who has idea on this?

Thanks.

I have this problem too.
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mylacapanzana Fri, 04/02/2010 - 05:41

Yes that is actually my plan as well. I am just hoping if there is other workaround.

Thanks.

mylacapanzana Tue, 04/06/2010 - 01:00

Actually I have already restarted the daemon manager but we have same problem.

Thanks again.

Joe Clarke Tue, 04/06/2010 - 09:30

Restarting Daemon Manager won't help.  You need to stop, and keep stopped the DfmServer and DfmServer1 processes.  Right after starting Daemon Manager, do:

pdterm DfmServer DfmServer1

As long as they are down, the server should remain stable, but nothing in DFM will work.

mylacapanzana Tue, 04/06/2010 - 18:47

but polling and threshold is under DFM right? why will i stop DFMServer then?

leonardomachado Wed, 01/30/2013 - 03:13

I am using LMS 4.2 and still have the same problem

Monitor > Threshold Settings > Fault > Threshold Settings

Could not retrieve current data since the PTMServer process is down.

Please restart the process and perform this operation again.

PTMServer log shows (every 2 seconds!!)

30/Jan/2013 09:13:45:607 ERROR main com.cisco.nm.xms.ctm.client.CTMClientProxy getProxy  - URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!

a.ulanicki Tue, 05/21/2013 - 03:45

Same with LMS 4.0 and 4.0.1 (Windows2008 Standard 64bit). It's a common problem, but is there any working fix for this?

Vinod Arya Wed, 02/19/2014 - 17:15

Anis,

You are responding to a 3-4 year old thread. You should start a new discussion to get help. share details with screenshot of error, what LMS version you have etc.

-Thanks

Vinod

a.ulanicki Wed, 02/19/2014 - 22:57

Hi,

For LMS 4.0.1 probelm was resolved by contacting Cisco TAC - one file was rolled out (PortDetailsXml.class in  CSCOpx\campus\lib\classpath\com\cisco\nm\ani\server\core).

Regards

Vinod Arya Thu, 02/20/2014 - 00:41

Not sure how your issue got resolved with removing that file. It is not related to Fault management module of LMS in any way. It is created with Data collecttion process and helps in topology and end host collection.

Most of the time PTMServer issues are with the misconfigured notification or polling and threshold parameters which are hard to find.

Majorly the action taken is to re-initialize the DB for fault management portion. It does not have much data to loose, but it has notification custom templates which will be lost, along with 31 days of fault history.

In case you want to proceed with DB re-initialize, you can follow this :

1.       Stop the daemon manager : net stop crmdmgtd (win)| /etc/init.d/dmgtd stop (unix/lnx)

2.       Issue the following commands :

NMSROOT\bin\perl.exe NMSROOT\bin\dbRestoreOrig.pl dsn=dfmInv dmprefix=INV

NMSROOT \bin\perl.exe NMSROOT\bin\dbRestoreOrig.pl dsn=dfmEpm dmprefix=EPM

NMSROOT \bin\perl.exe NMSROOT\bin\dbRestoreOrig.pl dsn=dfmFh dmprefix=FH

3.       Start daemon manager : net start crmdmgtd (win)| /etc/init.d/dmgtd start (unix/lnx)

Refer :

https://supportforums.cisco.com/docs/DOC-8796

If relectant to proceed with it for now, share the PTMServer.log for me to check if it has anything which can be worked upon.

-Thanks

Vinod

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