Is it possible to se the number of all currently calls anywhere in Cisco Unified CM Administration System version: 7.0.1.11000-2?

Answered Question
Mar 30th, 2010

Hi,

I wonder if there are any places where I can see the current number of calls out from our "Cisco Unified CM Administration System version 7.0.1.11000-2" installation and to the rest of the world?

By example, if I place a call from my IP-telephone and to my private cell phone, then it would take one line I presume.

Is there any place or tool that I can use to see the current numbers of calls to the outside of our internal LAN?

I know that I can use the build-in reporting facility ("CDR Analysis and Reporting" tool") to make a report over the calls in and out of our phone-numbers, but I can not make a list with the current number of calls through this tool.

Can you help me?

Kind regards,

Carl-Marius

I have this problem too.
0 votes
Correct Answer by Neal haas about 6 years 9 months ago

You can use RTMT that will tell you what is going on  -  usually a minute or so delaid.

We also use ISI Call Accounting by infortel systems. (http://isi-info.com). Its a good product with lots of features. Which the one I use most often now is the Trunk reporting.

I dont work for ISI - Sorry for the advert.

Correct Answer by rob.huffman about 6 years 9 months ago

Hi Carl-Marius,

Hope life is treating you well my friend

There is no built-in report within CUCM Admin that will show

you this info. You can use the PRI Channels Active window in RTMT that references the specific PRI

and you will be able to see the number of active calls.

Hope this helps!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

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Correct Answer
rob.huffman Tue, 03/30/2010 - 06:37

Hi Carl-Marius,

Hope life is treating you well my friend

There is no built-in report within CUCM Admin that will show

you this info. You can use the PRI Channels Active window in RTMT that references the specific PRI

and you will be able to see the number of active calls.

Hope this helps!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

Correct Answer
Neal haas Tue, 03/30/2010 - 10:00

You can use RTMT that will tell you what is going on  -  usually a minute or so delaid.

We also use ISI Call Accounting by infortel systems. (http://isi-info.com). Its a good product with lots of features. Which the one I use most often now is the Trunk reporting.

I dont work for ISI - Sorry for the advert.

Carl-Marius.Steensen Tue, 04/20/2010 - 00:02

Hi Rob & Neal,

Thank you both for the answer, once again you guys simply know the answer! - I would not know what to do without this help!

Just for the people that might read this thread and not knowing what RTMT (Real-Time Monitoring Tool) is, it is a plug-in in the "Cisco Unified CM Administration" ("Application" => "Plugins" => "Cisco Unified CM Real-Time Monitoring Tool - Windows", you can download and install on your client PC and access - almost - real-time statistic on the Callmanager cluster system, Gateways, Trunk Activity and so forth.

A great tool that one has to know exists!

For further reading, I can recommend the "Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 7.0(1)"

(http://www.ciscosystems.biz/en/US/docs/voice_ip_comm/cucm/service/7_0_1/rtmt_master/rtmtadmin.html)

Kind regards,

Carl-Marius

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