7945G or 7965G fones are not in CUCM 7.0.2

Unanswered Question
Mar 30th, 2010

hi all

I have cucm & for adding fones i dont have option for 7911G or 7945G or 7965G ... i tried to upload the firmware of 7945-7965 with the following file


after upload i restarted the cluster but still i cant see 7945G in the list .. can any help me what to do ... its a bit urgent


I have this problem too.
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rob.huffman Tue, 03/30/2010 - 05:44

Hi Anis,

These phones will not show up in the "find and list" or "add new" phones

as 7945G just as 7945 (no "G"). Do you see them this way? If not then we

will need to add a new device package to CUCM to add support for these models



anis_cisco Tue, 03/30/2010 - 06:16

hi rob,

Thanx for your immediate reply ...

I can see 7945 but not "G" so you mean 7945 option would support 7945G as well ???

same as for 7911G & 7965G ???


rob.huffman Tue, 03/30/2010 - 06:23

Hi Anis,

Yes, no need for the "G" for any of these Models.

You should be good to go!



anis_cisco Tue, 03/30/2010 - 06:28

Rob ,

many thanks for your support !!! you know today i lost my whole day in searching the device packages for CUCM 7.0.2-10000-18 version so that i can see them as 7945G in phone list & i didnt get success !!!

O MY GOD !!!

thanxs once again

cheers !!!

rob.huffman Tue, 03/30/2010 - 06:42

Hey Anis,

You are most welcome my friend!

Don't feel bad here. You aren't the first and you won't be the last person who has

struggled with this "unique" naming convention Don't be afraid

to post up these type of questions if you are trying to find an answer.

Everyone here has gone down the same path at one time or another.



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